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Business ProfileforTestClear.com
At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 16149 Redmond Way, Redmond, WA 98052-3834
- BBB File Opened:
- 8/12/2003
- Years in Business:
- 28
- Business Started:
- 6/24/1995
- Business Incorporated:
- 7/24/1998
- Type of Entity:
- Corporation
- Business Management
- Customer Service, Manager
- Contact Information
Customer Contact
- Customer Service, Manager
- Additional Contact Information
Website Addresses
Customer Complaints
22 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
50 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
spencer l
03/28/2024
TestClear.com Response
03/29/2024
This is a very disengenous review and for some reason, is an incredibly bold move by this customer. This customer willingly and knowingly abandoned his ***** delivery. We can't force a customer to take responsibility for their deliveries. In this case, the customer paid for ***************** on his delivery, missed his delivery attempt as ***** did not have access to his apartment complex, nor was he home to receive and sign for his delivery. Instead of making arrangements with *****, this customer left town, he claims, for a week. He didn't call *****. He didn't call the merchant for assistance. He just ignored and abandoned his ***** delivery. Over 8 days later, he went to ***** to pick up his package to find out, it was abandoned. ***** can only hold a package without communication from the customer for Five business days.
We replaced this customer's Two products for FREE. No charge to the customer to help him with his purposeful abandonment of his merchandise. I wish we could rate a customer because this was exceptionally painful to deal with this customer, provide him with free products only to have him write a dishonest horrible review for receiving FREE products.
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