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Find a Location

TestClear.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTestClear.com

    Drug Testing

    At-a-glance

    Customer Reviews

    2.58/5stars

    Average of 50 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    TestClear.com offers products online that primarily focus on toxin removal from the body including full body detoxes and detox shampoos, urine simulation kits and drug testing kits.

    Products & Services

    Full Body Detoxification Programs, Detoxification Shampoos, Urine Drug Testing Kits, Hair Drug Testing Kits, Saliva Drug Testing Kit, Flush Drinks, Urine Simulation Kits

    Business Details

    Location of This Business
    16149 Redmond Way, Redmond, WA 98052-3834
    BBB File Opened:
    8/12/2003
    Years in Business:
    28
    Business Started:
    6/24/1995
    Business Incorporated:
    7/24/1998
    Type of Entity:
    Corporation
    Business Management
    • Customer Service, Manager
    Contact Information

    Customer Contact

    • Customer Service, Manager
    Additional Contact Information

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased an overpriced text kit because I needed to pass a drug test for pre employment screening. I ordered the test, it did not arrive on time, and I paid for guaranteed 2 day delivery. I asked for a refund as I did not need this anymore, I reached out and got a response claiming that all sales are final and no returns. But since the product didn't even show up when I needed it too, I would like a full refund. I will keep the product if they will not take it back. I am requesting my money back seeing as it didn't come in on time. I purchased the 3 day detox, and am supposed to start it today to get the full results. I cannot do that with the package not here, and paid extra for that to get here. So I request a refund since I cannot use this product.
    Read More

    Customer Reviews

    50 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    spencer l

    1 star

    03/28/2024

    The customer service of this company is the worst. Their products are okay at best but they are not helpful or kind at all when you need assistance. In their eyes you messed up if there is an issue and If I could give 0 stars I would. DO NOT TRUST THIS PRODUCT OR COMPANY.

    TestClear.com Response

    03/29/2024

    This is a very disengenous review and for some reason, is an incredibly bold move by this customer. This customer willingly and knowingly abandoned his ***** delivery. We can't force a customer to take responsibility for their deliveries. In this case, the customer paid for ***************** on his delivery, missed his delivery attempt as ***** did not have access to his apartment complex, nor was he home to receive and sign for his delivery. Instead of making arrangements with *****, this customer left town, he claims, for a week. He didn't call *****. He didn't call the merchant for assistance. He just ignored and abandoned his ***** delivery. Over 8 days later, he went to ***** to pick up his package to find out, it was abandoned. ***** can only hold a package without communication from the customer for Five business days.

    We replaced this customer's Two products for FREE. No charge to the customer to help him with his purposeful abandonment of his merchandise. I wish we could rate a customer because this was exceptionally painful to deal with this customer, provide him with free products only to have him write a dishonest horrible review for receiving FREE products.

    Local BBB

    BBB Great West + Pacific

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