Business ProfileforSound Credit Union

Avoid *** like the plague.My first interaction with *** was with an auto loan, that went smoothly, aside from an awful website and a high APR.My second interaction with ***, was getting a personal loan for very sudden and unexpected car repairs. I applied for a personal loan via their website, and was approved for the amount requested, however after a couple hours I hadn't seen a confirmation email come in, so I called in. While on the phone with a *** representitive, I was assured several times that I was approved for the requested amount. I informed them that once I'm off this call, I'll be calling the repair shop to tell them to start work on the car, and wanted to confirm one last time that I was approved for what I requested. I was again told yes, so after the call with *** I called the repair shop to have them start work.The following day, I log into my email to find a message informing me that I'm now only approved for 2/3 of the requested amount. By that time the repair shop has already done more than what my new approval was for.After 2 extremely stressful days of back and forth with ******************* I was finally able to get the original amount I requested, and informed my payments would start on March 20th.March rolls around, and I login to the *** website to pull the info I need to setup payments from the bank that I'll be making payments from, to find that I apparently missed my first payment in Feburary. As it sits now, I've scoured their website for well over an hour and am unable to find any of the account information I need to setup my payments(the same way I made my auto loan payments). The most I can find "PERSONAL LOC 02".Again, avoid *** like the plague. If you do have to use them, do not trust a single thing they tell you, and make sure to get everything in writting.