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      Country
          Country

          Find a Location

          Harborstone Credit Union has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Harborstone Credit Union

              6019 Lake Grove St SW Lakewood, WA 98499-2761

              BBB Accredited Business
            • Harborstone Credit Union

              504 Barnes Blvd Joint Base Lewis McChord, WA 98438-1337

              BBB Accredited Business
            • Harborstone Credit Union

              4720 Center St Tacoma, WA 98409-2318

              BBB Accredited Business
            • Harborstone Credit Union

              1445 Galaxy Dr NE Lacey, WA 98516-4754

              BBB Accredited Business
            • Harborstone Credit Union

              7220 Tacoma Mall Blvd Tacoma, WA 98409-6674

              BBB Accredited Business

            Business ProfileforHarborstone Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/2002

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Harborstone Credit Union, offers credit union services.

            Products & Services

            Credit Union

            Business Details

            This is a multi-location business.

            Find a Location

            Harborstone Credit Union has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Harborstone Credit Union

                6019 Lake Grove St SW Lakewood, WA 98499-2761

                BBB Accredited Business
              • Harborstone Credit Union

                504 Barnes Blvd Joint Base Lewis McChord, WA 98438-1337

                BBB Accredited Business
              • Harborstone Credit Union

                4720 Center St Tacoma, WA 98409-2318

                BBB Accredited Business
              • Harborstone Credit Union

                1445 Galaxy Dr NE Lacey, WA 98516-4754

                BBB Accredited Business
              • Harborstone Credit Union

                7220 Tacoma Mall Blvd Tacoma, WA 98409-6674

                BBB Accredited Business
              BBB File Opened:
              8/24/2000
              Years in Business:
              68
              Business Started:
              10/10/1955
              Accredited Since:
              12/1/2002
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Non-profit Organization
              Hours of Operation

              Primary

              M:
              9:00 AM - 6:00 PM
              T:
              9:00 AM - 6:00 PM
              W:
              9:00 AM - 6:00 PM
              Th:
              9:00 AM - 6:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Lisa Stich, Member
              • Mr. Doug Richardson, Member
              Contact Information

              Customer Contact

              • Ms. Klorisa Steele, Marketing Specialist

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/08/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.As outlined in 15 USC **** Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.Moreover, 15 USC **** Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from HARBORSTONE, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: *******I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*************************
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christopher

              02/06/2023

              I would not recommend this bank as they stole $925 from my account without explanation. Here's the backstory. So, originally, I had scheduled an external account transfer of $925 on the 1st of every month and requested it to be stopped beforehand. So, I went through the process of cancelling the external account transfer and as of February 6, 2023, Harborstone Credit Union went ahead and decided to do the external account transfer of $925 in their own, without explanation. Not providing an explanation was unacceptable and I requested to close my accounts that very same day as this made me very nervous moving forward with them. With that said, unless you want your money and account be at risk, I would advise to not conduct business with Harborstone Credit Union.

              Harborstone Credit Union Response

              02/09/2023

              Dear Mr. ******: We have investigated your allegation that Harborstone Credit Union (HCU) “stole $925” from your account. Our records indicate that on January 31st you attempted to stop the recurring preauthorized transfer from your account scheduled for February 1st. To effectuate your funds transfer instruction, HCU utilizes the Automated Clearing House (ACH), using applicable ACH Rules. Additionally, Section V.7(a) Electronic Funds Transfer of HCU’s Membership & Account Agreement discloses that a preauthorized transfer may be canceled anytime up to three business days before the scheduled date of the transfer as required by ACH Rules and §1005.10 of Regulation E. When you called in on January 31st, provisional credit had already been transmitted through the ACH network in order to settle on the first of the month at the financial institution you designated in your authorization. Your funds were not “stolen” as you allege, but rather processed in accordance with your instructions. Our mission and success are focused on serving our members while complying with laws, rules, and regulations. Harborstone has faithfully performed its responsibilities while remaining compliant to legal and regulatory frameworks. We thank you for your membership and appreciate the opportunity to provide this explanation.

              Customer Response

              02/10/2023

              So let me fill in the gaps where Harborstone Credit Union left out in response to their response of my original comments. First and foremost, the $925 that was deduced from my checking account on February 6th was not in accordance with my instructions. If that is what HCU is alleging, then I want to see documentation suggesting such. On January 31st, I called HCU and spoke to a representative and was given instructions on what to do to cancel the monthly external transfer that was usually done on the 1st of every month. I was emailed a form and told to print off the form, sign it, and send it to HCU by mail, which I did that day. This was partly due because I am living out of state and the email was encrypted and there was no way for me to do this electronically from my home computer. Later that afternoon, I called back into HCU and spoke to another representative and discussed options with the gentleman over the phone. Because I was considering transferring funds from my Checking to Savings account, the representative lifted the overdraft protection from my account to eliminate funds being taken from my savings due to insufficient funds. I proceeded to transfer the funds to my Savings account and left it there until Sunday of that week (February 5th) and transferred it back to my Checking account so that I can pay some bills the following day. The following day, February 6th, I noticed that HCU took it upon themselves to conduct the $925 external transfer which prompted me to call HCU asking for answers. This is where the frustration began. The representative had me on hold after I discussed what happened and apparently, he spoke to someone from the Support Team only to come back to me without an explanation about what happened. This was unacceptable to me. At the least, I deserved an explanation from the beginning and shouldn't have to require me to call in the next two days speaking to a supervisor and a representative just to get the answer I deserved. None of the staff took the initiative to get back with me for a follow-up. It required me to take the initiative to call in asking for answers. Now, had I received an explanation in the beginning, this would have never happened. This is not a good way to conduct business as it degrades trust among the consumers like myself. At this time, I am in the middle of consulting legal advice with an attorney and have advised family and friends back in Washington State to not conduct business with HCU, especially after I researched a number of negative reviews about this business. So apparently, it is not just me. There are far lot of others out there that have had negative experiences in the past. I really do not think it is too much to ask for a little honesty and integrity from businesses out there that want our business.

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