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      Country
          Country

          Find a Location

          Columbia Credit Union has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Columbia Credit Union

              200 NE Park Plaza Dr Vancouver, WA 98684-5800

              BBB Accredited Business
            • Columbia Credit Union

              PO Box 324 Vancouver, WA 98666

              BBB Accredited Business
            • Columbia Credit Union

              401 NW 12th Ave Battle Ground, WA 98604-9105

              BBB Accredited Business
            • Columbia Credit Union

              210 SE 131st Ave Vancouver, WA 98685

              BBB Accredited Business
            • Columbia Credit Union

              11711 NE 99th St Ste 900 Vancouver, WA 98682-2455

              BBB Accredited Business

            Business ProfileforColumbia Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/3/2009

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Columbia Credit Union offers a credit union and financial services including business, credit card, home, personal and auto loans.

            Products & Services

            Credit Union

            Business Details

            This is a multi-location business.

            Find a Location

            Columbia Credit Union has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Columbia Credit Union

                200 NE Park Plaza Dr Vancouver, WA 98684-5800

                BBB Accredited Business
              • Columbia Credit Union

                PO Box 324 Vancouver, WA 98666

                BBB Accredited Business
              • Columbia Credit Union

                401 NW 12th Ave Battle Ground, WA 98604-9105

                BBB Accredited Business
              • Columbia Credit Union

                210 SE 131st Ave Vancouver, WA 98685

                BBB Accredited Business
              • Columbia Credit Union

                11711 NE 99th St Ste 900 Vancouver, WA 98682-2455

                BBB Accredited Business
              BBB File Opened:
              7/31/2009
              Years in Business:
              71
              Business Started:
              6/1/1952
              Business Incorporated:
              9/20/1995
              Accredited Since:
              8/3/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Columbia Community Credit Union
              Business Management
              • Mr. Steve Kenny, President & CEO
              • Ms. Lindsey Salvestrin, SVP Chief Operating Officer
              Contact Information

              Principal

              • Mr. Steve Kenny, President & CEO

              Customer Contact

              • Ms. Lindsey Salvestrin, SVP Chief Operating Officer
              Additional Contact Information

              Fax Numbers

              • (360) 619-3201
                Primary Fax

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/29/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I was referred to Columbia Credit Union via a ******** car dealership who submitted my auto loan application to them. I was told they would call me to go over the loan and finalize info. Great. I get a phone call one evening and talked to *********** Lending Specialist *************************, NMLS ID # ******. She was nice at first, professional, then started harassing me about 'past late payments reported by ****************' - for a loan I PAID OFF EARLY with a $5k payment. I was taken aback at being grilled over my payment history for a loan that was paid in full, early, and a bit confused why this person was seemingly intentionally trying to upset me. The late payments were PAID, s*** happens. Like most Americans, I deal with financial stress and am not someone who likes to be harassed. And it wasn't just a one time comment, she got more aggressive, even though I answered her nicely, etc. I clearly was getting upset, and she seemed to enjoy it, like it was her job to harass consumers applying for a loan. I shared some of my financial woe - a Fico 8 score that changed from 702 to 620 in 3 weeks during the time I was searching for a vehicle - with no new issues/late payment etc. The conversation was never not civil or unfriendly, I was just responding to being grilled about the late payments etc. over and over. MY COMPLAINT is due to the next step. ***** texted the finance person at the car dealership I had/have a great relationship and made up FALSE allegations that she was mistreated, that I used the *** word (personally, I love that word and did, clearly causually expressing frustration at the stress she was putting me through, NEVER anything to her directly and I NEVER would be rude/abusive to anyone for no reason).This is DEFAMATION. She has the right to make notes in a file, not offer the loan etc. but to bash me to a professional I was working with is abusive, innappropriate and I would think illegal. Consumers have rights. I was/am extremely upset.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nathan B

              07/24/2023

              This business is shady. They charge unnecessary fees for most of their products and services. They treat you like a number, not as a person. Im an ex employee, and have seen what theyre like from the inside, and I left due to their over worked conditions they put their employees through. They want your money, and will find the most snake like way to get it. Do not bank here.

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