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Business ProfileforMakingCosmetics Inc.
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 10800 231st Way NE Ste 100, Redmond, WA 98053-2079
- BBB File Opened:
- 12/7/2005
- Years in Business:
- 26
- Business Started:
- 5/15/1997
- Business Started Locally:
- 5/15/1997
- Business Incorporated:
- 12/21/2007
- Accredited Since:
- 3/27/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 4:00 PM
- T:
- 9:00 AM - 4:00 PM
- W:
- 9:00 AM - 4:00 PM
- Th:
- 9:00 AM - 4:00 PM
- F:
- 9:00 AM - 12:30 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mrs. Karin Bombeli, CEO
- Mr. Thomas Bombeli, Member
- Contact Information
Principal
- Mrs. Karin Bombeli, CEO
- Mr. Thomas Bombeli, Member
Customer Contact
- Mrs. Karin Bombeli, CEO
- Additional Contact Information
Fax Numbers
- (425) 292-9601Primary Fax
- (425) 292-9601
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mikayla W
12/11/2023
MakingCosmetics Inc. Response
12/14/2023
Thank you for your feedback, *******, we have been in communication with you recently, you sent a message to us on Sunday 12/10/2023 and we responded to you on Monday 12/11/2023 (the next business day). We have not received a reply to our response so that we could offer you further assistance.
We are sorry to hear of your unhappiness with our continued business relationship. We looked at your order history and see that almost all of your orders placed with us shipped within 1-2 business days of them being received. The other two orders shipped within 5 business days of receiving them. When orders are shipped from our facility, we ship using the shipping service that you select if placed directly on our website.
At the time orders are processed through our system an email is sent to the customer with the tracking and update later that day when the parcels are picked up. We are always happy to assist a customer with placing and order if they are having a difficulty, just this last week we had an email from you and we responded to you but you did not respond to us so that we could assist you with placing your order.
We also reviewed all communication overt the last two years with you and do not see anything that has not been answered or ignored.
If you would still like assistance with placing an order, please respond to our email that we sent you so that we can make this happen for you.
Sincerely,
Making Cosmetics ****
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