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This business is not BBB accredited.

Valve Corporation

Additional Locations

Fax: (425) 827-4843 View Additional Phone Numbers 10900 NE 4th St Ste 500, Bellevue, WA 98004 View Additional Email Addresses http://www.steampowered.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers computer games.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Valve Corporation include:

  • 779 complaint(s) filed against business
  • Failure to respond to 603 complaint(s) filed against business
  • 16 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Valve Corporation include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

779 complaints closed with BBB in last 3 years | 331 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 68
Billing/Collection Issues 124
Delivery Issues 33
Guarantee/Warranty Issues 0
Problems with Product/Service 554
Total Closed Complaints 779

Additional Complaint Information

On June 25, 2013, BBB recognized a pattern of complaints from consumers regarding product, service and customer service issues. Consumers allege the games they purchase from Valve Corporation or Steam malfunction, do not work or have an invalid CD key. Consumers also claim the company blocks users from accessing their library of games. Consumers further allege they attempt to contact the company for assistance, but Valve Corporation fails to correct the gaming issues, does not correct credit card charges or issue a refund, or does not respond at all.

On July 1, 2013, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

BBB encourages consumers to carefully review the terms and conditions of the products or services offered by any company prior to purchase.

Customer Reviews Summary Read customer reviews

44 Customer Reviews on Valve Corporation
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 1
Negative Experience 29
Total Customer Reviews 44

Additional Information

BBB file opened: March 26, 2003 Business started: 01/01/1998 Business started locally: 01/01/1998 Business incorporated 04/25/2003 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Gabe Newell, President Lainey Margheim
Contact Information
Customer Contact: Lainey Margheim
Principal: Mr. Gabe Newell, President
Business Category

Computer Software Publishers & Developers Internet Services Internet Gaming Games & Supplies Video Games - Dealers

Alternate Business Names
Steam Steam Games SteamPowered.com Valve Software
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Valve Corporation.


Customer Review Rating plus BBB Rating Summary

Valve Corporation has received 1.2 out of 5 stars based on 44 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.