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Find a Location

Respondus Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Respondus Inc

      8201 164th Ave NE Ste 200 Redmond, WA 98052-7615

    • Respondus Inc

      PO Box 3247 Redmond, WA 98073-3247

    Business ProfileforRespondus Inc

    Computer Software Developers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company develops and distributes testing and assessment software for the higher education and K-12 markets.

    Business Details

    This is a multi-location business.

    Find a Location

    Respondus Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Respondus Inc

        8201 164th Ave NE Ste 200 Redmond, WA 98052-7615

      • Respondus Inc

        PO Box 3247 Redmond, WA 98073-3247

      Location of This Business
      8201 164th Ave NE Ste 200, Redmond, WA 98052-7615
      BBB File Opened:
      1/23/2004
      Years in Business:
      24
      Business Started:
      10/1/1999
      Business Started Locally:
      10/1/1999
      Business Incorporated:
      7/28/2000
      Type of Entity:
      Corporation
      Business Management
      • Ms. Jodi Feeney, Operations
      • Mr. David Smetters, Owner
      Contact Information

      Principal

      • Mr. David Smetters, Owner

      Customer Contact

      • Mr. David Smetters, Owner
      Additional Contact Information

      Fax Numbers

      • (425) 881-3329
        Primary Fax

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/20/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Please fix your iso app in apple products! the app is steadily getting more and more glitchy as time goes on and respondus refuses to maintain or manage the iso version of the app. If you have a computer no problem. However, the app is garbage. In aleks the app will on frequent occasion black out the interface for navigating between problems. After a while the whole screen starts strobing. I almost had a seizure in my last test because of this. I've tried contacting respondus regarding this issue over the past few years and no luck. Other students have complained about this as well. School is taking all my finances at the moment so I can't update/upgrade my pc until after college. My tablet still lets me continue instead of having to take a semester off because of a computer upgrade.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Eric K

      1 star

      11/10/2022

      This garbage is malware and damaged by computer. If your school is forcing you to use this you need to speak up.

      Local BBB

      BBB Great West + Pacific

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