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This business is not BBB accredited.

Microsoft Corporation

Phone: (425) 882-8080 View Additional Phone Numbers 1 Microsoft Way, Redmond, WA 98052 http://www.microsoft.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers sales information, software, and product support.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Microsoft Corporation include:

  • Failure to respond to 850 complaint(s) filed against business
  • 8 complaint(s) filed against business that were not resolved

Factors that raised the rating for Microsoft Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1557 complaints closed with BBB in last 3 years | 536 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 138
Billing/Collection Issues 136
Delivery Issues 65
Guarantee/Warranty Issues 50
Problems with Product/Service 1168
Total Closed Complaints 1557

Additional Complaint Information

On December 20, 2013, this business indicated it will not accept or respond to complaints forwarded by BBB. As it is BBB's responsibility to inform businesses of communications from their consumers, BBB will continue to accept and forward complaints to this business. Consumers may wish to also contact their local State Attorney General's Consumer Protection Division for further assistance resolving disputes with this business.

Customer Reviews Summary Read customer reviews

21 Customer Reviews on Microsoft Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 19
Total Customer Reviews 21

Additional Information

BBB file opened: November 01, 1987 Business started: 07/01/1981 Business started locally: 07/01/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Satya Nadella, Chief Executive Officer
Contact Information
Principal: Mr. Satya Nadella, Chief Executive Officer
Business Category

Computer Software Publishers & Developers Computers Hardware, Software & Services

Alternate Business Names
Bing Hotmail M S N Microsoft Zune
Additional Information

This report is regarding Microsoft Corporation only. For information about Microsoft's Xbox game products, please refer to its BBB Business Review at http://www.bbb.org/western-washington/business-reviews/computers-software-and-services/xbox-in-redmond-wa-22228659. BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Microsoft Corporation.


Customer Review Rating plus BBB Rating Summary

Microsoft Corporation has received 1.03 out of 5 stars based on 21 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.