Business ProfileforProfessional Credit Service

zero stars. I will admit to the one mistake I made, which was putting a power bill for my son for his first place, in my name. My son passed away, and we did our best to find and pay any outstanding bills that he had. This one was missed and ended up in Professional Credit Services hands. I am in the wrong for having the bill in my name, I get it, but what happened next is not ok. I am working hard to get my credit score up, and have made every payment and then some, diligently, for 5+ years. A few months ago, a bill shows up in collections on my report. I reached out to the agency for a copy of the original bill, they didn't have it. IT took me about 5 emails and a month to get a copy of the original bill. I reached out to Pacific Credit again, and asked if they could negotiate down some of the ****** that had been added on to the ****** bill. They asked for time to review, where by the balance went up twice in the month they were reviewing, I reached out two more times before they finally got back to me and said "TPU wouldn't negotiate any reduction". I called TPU, they said the debt had been sold off - they no longer had control over it, so the reduction isn't up to TPU as they werent the ones who added to it.. When I called back and spoke to 2 agents at Pacific, they both treated me like I was some degenerate, who had willfully ignoring the bills, when it was ME that contacted them, and me who was doing all the legwork to get this taken care of and my credit is the one taking a hit, they took a month just to tell me they couldn't do anything for me. IF that is the case then why didn't they say that in the first place - before more fees were added. What exactly is a $410 negligence fee? Agent couldnt tell me, just that I deserved whatever it was for not paying it on time. Mind you they never sent a bill once in 5 years. I found them. I reached out to them. Then they continued to add fees while they stalled for what reason? Their answer wasn't going to change.