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Find a Location

Dazzling Express Cleaning has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDazzling Express Cleaning

    Cleaning Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    22500 SE 156th St, Issaquah, WA 98029
    BBB File Opened:
    11/3/2008
    Years in Business:
    23
    Business Started:
    1/1/2001
    Business Started Locally:
    1/1/2001
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Julie Brennan, Owner
    Contact Information

    Principal

    • Ms. Julie Brennan, Owner

    Customer Contact

    • Ms. Julie Brennan, Owner

    Industry Tip

    BBB Tip: Cleaning services

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/10/2023

    Complaint Type:
    Billing Issues
    Status:
    BBB unable to locate business
    Dazzling Express cleaning is a Big SCAM. They never advertised the service as a membership and i was automatically charged after my first service as a monthly membership. While creating an account and setting up our first appointment, there wasn't any reference of monthly membership charges. To make sure that i am not mistaken, i have tried to create a new account once again and there is no reference to monthly membership charges. These people are making a big scam without clearly calling out the monthly membership and asking us to pay huge amounts for canceling the services. This is ridiculous. I created an account with Dazzling Cleaning after seeing ads on social media stating I could get unlimited cleanings for a set price per month (in my case $49). After my first cleaning, I decided to remove future appointments as I only needed a one-time clean, not recurring. I was charged $49 for the membership in March 2023 even though I have no future appointments scheduled. I went to go cancel my account on their website and its saying I have to pay a $163 cancellation fee, their message: 'If you cancel now before 6 membership months, your 1st appointment will be charged $163.70, which is the full price reduced by any discounted amount you already paid for the appointment." I reached out to their help service and have yet to get a response.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    RICHARD C

    1 star

    11/27/2022

    www.dazzlingcleaning.com On or about 08/28/22 I booked with them for three days cleaning in the future.On 10/02/22 **** e-mailed me "your Mon 3 Oct 1PM appointment was cancelled because your credit card is longer valid". Wanted another card. I looked for a phone number to no avail so e-mailed ****. Response 10/19/22 phone support not available, no other response.At this time noticed a bill on my invalid card. This is after all appointments were cancelled. E-mailed **** again, no response! 10/24/22 sent another E-mail, no answer.10/24/22 at about **** did dispute with credit card. Later on, about **** finally E-mailed me refund and hope I would still do business with them. E-mailed **** on 10/29/22 about help with BBB. No answer.BILLED ME ON A INVALID CARD.Obviously not a trustworthy company. Cannot recommend at all.*****************************

    Customer Response

    11/27/2022

    I cannot say enough how sad that I am with the lack of service that this company provides.I feel that **** and? tried to scam me but failed because of my on the ball credit card company.

    Local BBB

    BBB Great West + Pacific

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