Business ProfileforMuckleshoot Casino

My wife ************************* bought 4 tickets to at the box office for the ***************** comedy show on July 21, 2023. She provided an email, and a phone number. She paid with a debit card. They gave her a receipt and 4 ticket master tickets. Yesterday on 10/08/2023 we called the box office and they said the event had been canceled, and they will not refund the money because the casino has a return policy window that we missed ending October 1st. I spoke with the manager and asked him why the casino or ticket master didnt notify us of the event cancelation. He said when we purchased the tickets we never provided an email, which is false. After talking to the manager I called the box office again and spoke to one of his subordinates. He told me the truth, everyone that bought tickets at the box office is mad about the same thing. Nobody was notified of the event cancelation or the casino return window policy. Once the phone call ended I went to the box office and discovered they do have my wifes email and phone number. and they do not have a return policy posted on the wall, nothing we signed mentioned this and they wouldnt produce a copy of it. The manager said they posted on the muckleshoot website the show was canceled and if tickets were bought at the box office no refunds would be given after October 1st. All customers who bought tickets and provided their contact information were not contacted, on purpose. Posting event closure on their website is great, but customers expect event updates via provided contact info at time of sale. Also, ticket masters return policy is very clear, all fans will get an immediate refund to the card used for purchase. Meaning muckleshoot will get to keep our refund. This is a scam, we need help because there are many more people than me who got scammed. We would like a refund and everyone who got scammed to be made whole. Thank you for reading this, we need your help. I will be calling my phone company and can send you the phone records.