BBB Accredited Business Profile

doxo Inc

doxo Inc

(206) 319-0097

doxo Inc

9 years in business
2025 1st Ave Ste 270
Seattle, WA 98121-2158
Additional Email Addresses
BBB File Opened: 05/24/2011
Business Started: 09/01/2008
Business Started Locally: 09/01/2008
Business Incorporated: 09/02/2008 in DE
Type of Entity
Business Management
  • Ms. Suzanne Pigott, Accounting & Administrative Assistant
  • Mr. Gregory Gretsch, Governor
  • Mr. Jim Kreyenhagen, Vice President of Marketing
  • Mr. Thomas Layton, Governor
  • Mr. Roger Parks, Co-Founder
  • Mr. Steve Shivers, CEO
  • Mr. Brian Stolle, Governor

Business Category
  • Bill Paying Services
  • Billing Services

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business


Pattern of Complaint

On June 6, 2017, BBB recognized a pattern of complaints from consumers regarding billing, collection and customer service issues.  Consumers allege they are led to believe through doxo’s high ranking in-search results and use of third party logos that they are paying their bill directly to their service provider and not using doxo as a 3rd party billing service.  Consumers further allege they are led to believe the payments made online to doxo wi... Read More


This company offers bill management and online bill pay service, and paperless document management services.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for doxo Inc include:

  • 80 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

doxo Inc

doxo Inc


Customer Review Rating:


Composite Score: