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Find a Location

Central Avenue Automotive Inc has 1 locations, listed below.

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    Business ProfileforCentral Avenue Automotive Inc

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/30/2016

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Central Avenue Automotive Inc., offers automobile repairs, maintenance, diagnostic services, repairs and servicing of brakes, suspension, electrical, exhausts, and general tune-ups for all vehicle makes and models.

    Products & Services

    brake service, auto repair maintenance, auto repair tune up, auto emissions testing , auto suspension repair, automobile tune up, automotive diagnostic services

    Business Details

    Location of This Business
    1514 Central Ave S Ste A, Kent, WA 98032-7429
    BBB File Opened:
    8/1/1999
    Years in Business:
    25
    Business Started:
    11/17/1998
    Business Incorporated:
    11/17/1998
    Accredited Since:
    11/30/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Blake T Walker, President
    • Ms. Kristina Walker, Member
    Contact Information

    Principal

    • Mr. Blake T Walker, President

    Customer Contact

    • Mr. Blake T Walker, President

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I brought my Mini ****** to Central Avenue Automotive Inc. for a diagnosis as it was experiencing mechanical issues. I was told they had a specialized mechanic for Mini Coopers, but I had to wait three weeks for their availability. The diagnostic process began with a cost of $200. However, as the inspections continued, I was repeatedly contacted and urged to authorize further inspections. The diagnostic expense quickly escalated to $850. It was then communicated to me that the timing chain and related components needed replacement, resulting in an estimated total cost of $2,900, including the diagnostic fees.Throughout the process, I expressed my reluctance to invest significant sums into repairs. Unfortunately, I was convinced to proceed with the repairs based on misleading information provided. Their staff claimed that my car was worth $9,000 according to KBB, implying that the repairs would be a worthwhile investment.To my dismay, I received another call stating that additional repairs were necessary, which raised the projected cost to $5,800. In an attempt to alleviate some of the financial burden they offered a $300 reduction by reusing the old spark plugs, bringing the revised estimate to $5,500. However, this raised concerns about the potential for further escalating costs and the lack of guarantees against unforeseen expenses.Since my last communication with Central Avenue Automotive Inc. on Thursday, May 26th, I have not provided authorization for any additional work, nor have I received the detailed invoice requested to substantiate the repairs and associated costs. I believe that the conduct of this shop falls short of the standards expected from a reputable business. I seek a fair and just outcome, which may include a refund of the fees paid for the incomplete repairs and any associated costs incurred due to the negligence and misleading practices.Additional things to note:-Shop has had car in possession for 6 weeks -Accused of buyers remorse
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

    BBB Reports On

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