Business ProfileforTrifecta Performance

I purchase a service Trifecta Performance offers through a third part name Lethal Performance. The service was to be an unlock of my factory *** and a calibration. I have attached the invoice. This service requires me to send in the computer of my truck to Trifecta Performance. This service was supposed to take 1-3 days as per emails directly with Trifecta Performance. After 11 days of renting a car and numerous emails begging Trifecta for a response, I received my *** back. After installing the *** my vehicle never ran correctly. After taking it back to the dealership and 2 other service shops I was informed that the "Unlocking" of the *** was not completed. I contacted Trifecta Performance they ignored me. Aftering sending them an email threatening to bring in the court they responded saying they "Unlock" the *** so only they can program it and the tune they provided was a tune ******* provided them to install. They would not adjust or correct the issues with the tune they installed. I informed them that what I purchased was not the ******* factory tune and that I had actually turned down that tune and specifically purchased there custom tune as my invoice stated. Which I provided them. They still refused to provide this service. I have since been forced to send my *** to HP Tuners to have it unlocked again to get the trucked tuned. The whole ordeal I have received nothing but lengthily delayed responses with minimal help with the issue. I have informed them that my vehicle is undriveable and I have kids. I have been given a lackadaisical response for the whole situation. The service that Trifecta Performance has allowed vendor's to sell is not something they are willing to honor. The time frames listed and quoted are falsely advertised. I believe I should be at minimum refunded for the $3700 I paid for the Trifecta Performance tune since they are not willing to honor it.