Business ProfileforRoadmaster Inc

I was towing a **** Jeep Grand Cherokee attached to my **** Monaco Dynasty. After being underway for several hours, I noticed in my camera, the tow vehicle was moving too far to the side. I completed a safe stop at the roadside and discovered the problem was one of the arms of the towbar had released from its extended position. This allowed the tow vehicle to collapse toward the back of the motorhome. The other arm of the towbar remained in the extended position, but the collapsed arm allowed sideways pressure on the extended arm, resulting in a bent piston for the extended arm.I had a spare towbar on board, and replaced the failed towbar, to continue my trip home. After arriving home I contacted Roadmaster via email and had an extended dialogue with the tech support contact *** at email address ******************************** The summary of **** suggestion was.there was no failure of the arm release, and the towbar was very dirty. No effort was made by *** to investigate further. He described it as user error.My reasons for reporting this failure were not to point fingers or get monetary rewards. This type of failure can cause people serious injury or death. I simply want Roadmaster to investigate this failure, advise me if there have been similar reports of this failure, and let me know they are seriously reviewing this as a matter of product quality and consumer safety.