Customer ReviewsforGT Auto Sales

Unethical and unprofessional. Genuinely the worst car buying experience I have ever had. I am still in shock at the behavior and lack of honesty and ownership from **** and *****. I own a specialty car dealership in Oregon. When buying cars for myself or my wife we often look for something very specific or a special, hard-to-find color or trim level. In this case, GT Auto Sales had the exact Range Rover my wife had been looking for so we made an offer through a dealer-to-dealer site called OVE (part of Manheim). After a couple of counter offers by **** we had a deal and I completed the purchase. **** promptly sent me a message congratulating me and even sent me some additional photos and videos I had requested and told me he was glad my wife would be getting this nice Range Rover. I told him I would contact my shipper to schedule a time to pick it up right away. This all took place on Sat, 12/4 at 11:58am. My shipper was finally able to send a driver to get the Range Rover on Friday, 12/10. I had not heard anything from the dealer since purchasing the car so assumed all was well and they were simply waiting for us to come get it. Upon arrival, the shipper was told the vehicle was no longer there and that they didn't own it. I immediately called **** who told me he was on vacation but would call his general manager to find out what happened. I then received a call from ***** who told me he sold the Rover to someone else, financed it and delivered it. Obviously in utter confusion I asked how that was possible as I had purchased the car a week ago and paid for it. ***** claimed he was off the day **** sold it to me but he had a deposit on it from the day before - which in different conversations he said was Friday and other times he said was Saturday. After pressing him for more information over two different phone conversations his memory of events changed again and he said he actually delivered the car to the new buyer on Sat, 12/4 - the day I bought the car. I said that wasn't possible as that was the day I purchased it and **** sent me the photos and videos taken in the dealer lot. He then said maybe it was Sunday when he delivered it but went back and forth on the details a few times and seemed either confused or cagey. When I said I was working with the owner, ****, and was shocked he hand't put a sold sign on the car or alerted his staff he had sold it prior to leaving on vacation, ***** replied that **** was not the owner but just the buyer. When I pressed him on this again he eventually said **** was the owner. I then clarified, "so you're saying **** is the ***** OF GT AUTO SALES?" and he replied "oh, no he is actually the owner's son." At this stage my anger and frustration was growing as I was basically getting the run around. I then asked to speak with the actual owner, ************, and was told "no, he has nothing to do with it" and refused to give me the owner's information. I asked ***** what his title was and what level of responsibility he had at the dealership. At first he told me he was the *** then in a later conversation he said, " hey I'm just a sales guy here." I tried repeatedly to get in touch with **** who ignored my calls and texts, only replying briefly to say "I'm out of the country and don't have service, talk to *****" (although he clearly had cell service), while ***** would say he could do nothing without ****** approval. Round and round this went on all day Friday. As of writing this review on Mon, 12/13, I still own the Range Rover - it is on my dealership line of credit - and apparently someone else also owns it as well and is driving it around and enjoying it. Manheim assures me they will refund all of my money yet it has been sitting on my line collecting interest for 9 days. I have never received a call or message back since Friday, nor an apology or any further explanation of events. The ** of *************** said he would "make some calls" but there was likely nothing he could do either.