Customer ReviewsforVancouver Toyota & Vancouver RV Center

Purchased a RAV 4 in 2018- Great buying experience Purchased a 2020 Tacoma TRD 4x4 off road- same buying experience At 2k miles truck started shaking during braking in the rear, took to Toyota they replaced the drums. To make this short my truck has been in to this shop 6 times for rear braking issues. The brakes, axles, and bearing have been replaced twice. Its now @ 9 k miles and the truck is doing it again. Except this time they are blaming me starting I tow to much weight or drive with my brakes on I have hauled 3 E-Bike these were 210lbs all together. I have never towed anything. This dealership has the absolute worst communication between their departments. The service department manager **** will literally promise you something then not follow through with the promise. In fact she asked if I was willing to change my opinion on another review site and give 5 stars and I said maybe if the Truck actually gets fixed. I have over *************************************** getting my brand new truck to operate as promised, and the truck is still having braking issues. I can no longer recommend this company

Our Service Manager, ************************* had tried to reach out several times to address ******************** concerns but has received to response from him.

After 6 times in NOW you want to speak to me. I have wasted 22 days on getting my NEW truck fix at the same dealer I purchased it from. Why would I waste any more time talking to a mid level manager? I asked for THE General manager on the 3rd visit and **** played her self off as one, now another gal is calling me and has the nerve to ask me what my expectations are? I spent over 40k. I expect the vehicle that I purchased NEW to work as advertised. I expect that if there is an Issue that McCords Vancouver Toyota fix the issue and get me my vehicle back in a reasonable amount of time. I expect if I ask for Toyota care maintenance it gets completed while I am there at the ****** shop. I expect you to be mindful of my time. I expect honesty, transparency, and, integrity. I expect If you make a mistake OWN it. I expect you to Fight the manufacturer for the customer, when you know I have had huge issues. And I expect if I ask for the ** the ** gets ahold of me , not a mid level manager.

The incompetent level of communication by the service department, continues to astound me. I have only owned a Toyota for a year and in the year each time I have visited the service department, with a scheduled appointment I have been astounded at the lack of communication. When you check in you received a text from an unknown person, that says that they are your service advisor and that you can text them at any time during your service. When you text the number, no one responds.Going to the counter isnt much help, you wait around, for at least 15 minutes, while service advisors are on the phone. This time I went in for a scheduled service, which they told me was the wrong service, I didnt make the appointment in there system, I just contacted the website to schedule an appointment, because I got a text and my car said maintenance was required. I was told at check in it would be 3 hours for an oil change? Ok. I left and came back. I texted the number they had given me, and didnt get a response. I went up to the counter and waited some more. I was finally able to talk with someone at 2pm. My appointment was at 11am. The service personal left for a few minutes to find out what was going on with my car. When he returned, he told me that the wrong service was scheduled. I let him know that I was told when I checked in that it was corrected. He said, yes it was, but because it was scheduled with a certain team, it could not be changed. He informed me that he could get it to the correct place, but it would be another hour. I declined and told him that I just wanted my car returned.Why was I not told when I checked in at 11am the wrong service had been scheduled and I needed to reschedule? I never would have left my car. I waited for three hours and then had to go find out that nothing had been done.After all of this, I was pretty upset, so I called the dealership. No answer, I left a message. I called back and spoke to a service advisor, she told me that the manager was at lunch for 10 more minutes and would call me within 30 minutes. She would call me as well to make sure that I had connected with the manager. 40 minutes later, no phone call. I called back. I spoke with another service advisor. He told me that the manager was out on the floor and he would go an deliver the message and have the manager call me. I asked that someone please get back to me this time.30 minutes later, I finally get a phone call. It is the manager. He asks me to repeat my story. In the end he said that he would look into it, but implied that it was my fault for scheduling the wrong appointment. Needless to say, it is sad that this is the only Toyota dealership in Vancouver. If I had known what I know now about the service department, I would have never bought my first Toyota a year ago.

My sincere apologies to you ******* for the level of service in which you received as this is not indicative of how we treat our valued clients. I have discussed this review with my service director and I assure you we are working together to resolve some of your valid concerns moving forward making the necessary revisions to revamp our check in process. I hope you will allow me to the opportunity to restore your faith in our abilities by giving us a second chance at taking care of you and your automotive needs. I have also asked my service director to reach out to you directly to discuss our level of client satisfaction that clearly missed the ****. Again, on behalf of my team and I, please accept our apology and allow us an opportunity to make your next services, sales or parts experience one in which you will be completely satisfied. Thank you for your time.Best,*************************** General Manager