Customer ReviewsforKorum Hyundai

Purchased a *********** in April. When finalizing paper work I specifically asked about getting service for my complimentary routine service. Because of past experiences with dealership figured did not and usually cant wait two months to get oil changed. Of course to just get paperwork done we were told that was not the issue with this service and would not have wait an excessively long time(had service for this in a few days we were told). My vehicle has been promoting me to have oil change by **** miles. So called service and she stated no we will be changing at ****. Asked if wanted to schedule but I said if not needed until **** would wait and thats when she said they are booking appointments out in Dec. if they cant do routine service when needed feel they should not have it in purchase of vehicle and/or offer discount off price to opt out. When I did develop an issue that mechanic found that should be taken care by Hyundai on warranty dealership stated because a third part did the service item was not covered by warranty. What good is warranties if cant get prompt service? Also just looked at few comments from the past by other customer I agree with most of their comments and truly believe company does not really care about any customer once sale is done. **** also be writing to Hyundai directly about probably numerous customers dissatisfaction on this issue.

Thank you for your feedback.  As demands for Service have been increasing over the last three years, it has been the intention of our staff members to communicate such and make every effort to schedule services for our customers in a timely and proactive fashion. It seems inconsistent with our standards that we would dismiss such a concern at the time of your purchase. We will however re-enforce our intentionality with our team. Our team did appropriately inform you of the correct service interval, for your vehicle, at the time of your inquiry when your vehicle had ***** miles.  It is our understanding, at that same time, there was an attempt by our staff to schedule your service for the ***** miles maintenance interval.  Our records indicate that offer was declined.  We certainly want to do all we can to provide timely service to you and your vehicle and will make every attempt to do so proactively, as we certainly understand industry and consumer demands.  Your warranty coverages are administrated by Hyundai and our Service Manager would be more than happy to discuss those coverages with you should you have further questions.  We do value the relationship with each and every one of our customers and hope that we may be able to effectively partner with and serve you during your ownership period in the future.   

I will NEVER buy another Hyundai ever again. I bought a new Sonata in 2015 from Korum Hyundai, l loved it. I took very good care of it. Went to dealer for oil changes, all recalls and did whatever maintenance they recommended to me. About a year ago I started using/losing oil. Took it to dealer, they could not find any leaks. After complaing about it a third time, I was told that it was normal for this car's engine. I took it to TWO different dealers prior to a road trip this summer. Both told me I was good to go. I made it to ********** ** when my engine failed. It would not accelerate, no engine light came on, no prior warnings that anything was wrong. Had it towed to dealer in **********. Waited 2 days to get it looked at. I kept getting pushed down the list, I believe the knew what had happened. Being stranded far from home I finally had it towed to another mechanic. Was told I needed a new engine after only ******* miles. The mechanic said it was very common for that engine!! And Hyundai knows it. My advise to anyone that has a Hyundai that is burning/losing oil get rid of it. I had a 2006 Kia ******** that had ******* miles on it before it died. Buyer beware.

I understand your frustration with the recent engine failure in your Hyundai.  Korum Hyundai strives to provide all of our guests with exceptional service.  We last saw your vehicle 14 months ago in July of 2022, at ******* miles, which appears to be ****** miles prior to its engine failure.  Unfortunately, we can only speak to the condition of a vehicle at the time of service in our facility.  At that time, no concerns were noted.  As we spoke about on the phone, Hyundai has a strict oil consumption guideline that we as dealerships cannot control.  In regards to the engine failure, this vehicle has a warranty extension on the engine due to a potential for an early rod bearing failure, which would cover the costs of replacing the engine by Hyundai Motor America.  It seems like this *** have been what caused the failure of your engine, not oil consumption. From our conversation, it sounds like you had the vehicle towed home and a used engine installed, prior to posting this review, and without reaching out to us.  It is unfortunate, as we could have provided guidance that *** have allowed you to get a new engine installed free of charge by Hyundai Motor America, as well as having it shipped back to your home at no cost to you.  It is my hope that the information I provided you after reaching out to you will help you obtain reimbursement from Hyundai Motor America. 

won't ***** warranty I purchased a new elantra hybrid and was told that it came with 5 free oil changes, when the car came due for its **** mile change was unable to get it in because they are too busy. By the time i can get an appointment it will be well over **** which will go past the warranty, the service ***** suggested that i take it somewhere else so i don't mess up the warranty and pay for it myself. I also told the service that the car was stalling and i wanted to get that checked out but also can not get it in. I will be looking for another dealership!***********************

We understand and share the frustration with the lengthy wait time to get into our shop. As the operating environment from the pandemic has progressed, we, like so very many dealerships, have continued to struggle with staffing and the inability to get sufficient parts to always serve our customers in a timely manner. You were scheduled for our first available appointment on 12/21/2021, at which point we were scheduled to perform the vehicle’s complimentary maintenance. This maintenance is provided at 7,500-mile intervals for the first 36,000 miles free of charge by Hyundai Motor America. When you made the appointment, you also stated that you had an intermittent issue that you felt needed an immediate response, which, due to our Service Department’s work load, was not possible in the time frame that you required. Due to the operating conditions that have resulted from the ongoing pandemic and its effects on parts and shipping, Korum Hyundai’s courtesy loaner fleet is currently spoken for in full and could not provide you a courtesy vehicle. You also had stated that the issue had not reoccurred for several weeks, and that you had rejected the 12/21/2021 appointment. As always, Korum Hyundai has, and will continue to make every effort to assist every one of our valued customers as quickly as possible. We look forward to the opportunity to find a fair resolution with you and hope to regain your confidence in us.

I saw that Korum responded to my post, unfortunately it stated things that were not true, i did not decline the 12-21 appointment i let them know that my car would go over the 7500 miles and also the 1000 extra miles that they said was an additional grace that they give, and he (****) modified the appt., when i ask if that would effect my warranty by not getting the oil changed he(****) said that the oil needed to changed. I ask if they would reimburse me he said that was up to Hyundai Corp. They have a lot of excuses but no solutions, If they want to make it right refund me the $82.00 that it cost me to have the oil changed. Also when I stopped in because the car was stalling will driving they could have had it checked out asap instead of sorry we are to busy. Just poor service (a simple check of the car or a tech. talk to me for a minute would have eased my mind) I took it ****** Hyundai and the addressed the issue in a very professional manner. ***** ******

We appreciate your response. We are sincerely apologetic about your experience with our *******************