Business ProfileforHaselwood Imports Inc

I called Haselwood Hyundai on 12/26/2023 to set up an appt to take care of a factory recall for my new Hyundai. The appt was set for 2/15/24. Upon arrival I was told that they had not ordered the appropriate part. A new date was set for 2/22/24. Within a week (and as soon as we had our first heavy rain), I discovered that my car was flooded in the front foot well. I immediately called Haselwood, but they pushed the date back to March 4 to address their mistake, leaving me with a flooded car while rain continued. I returned the car to Haselwood to have them redo the recall work as well as clean out the water, both from behind the dashboard and in the driver side footwell. I suspected that the second attempt was not completed. I hired a professional mold and moisture inspector (Licensed, ***************** to test my vehicle. He immediately found that my carpet and under the carpet were saturated at 50%+. I called Haselwood AGAIN and asked that they replace the carpet and dry out my vehicle. At that time, I requested that they complete the work and prior to putting the car back together, that they employ the same mold/moisture inspector to determine if their efforts were successful. When I dropped off the car, this seemed reasonable. However, upon arrival to pick up my vehicle on 3/16, I was told that using an inspector was not part of their protocol. I hired the inspector myself and his tests revealed a 38% moisture saturation. ALL of the damage to my vehicle is a direct result of poor/faulty workmanship (careless as well), by Haselwood. *** tried time and again to simply ask that they fix their mistake and they have either continued to lie and do shoddy work or refuse altogether. Throughout this process, Ive experienced ageism, misogyny, sexism, and gaslighting, At this time, I would like my money back 100% so that I can purchase a car from a reputable place.