Customer ReviewsforHanson Motors Inc

Learned the hard way that this dealership's "nonrefundable deposit" policy for reservation of new Subarus in the pipeline is abnormal. Every other dealer I checked with afterwards refunds the deposit if you change your mind. If Hanson wants a nonrefundable deposit, just take your business elsewhere.

I ordered a key transmitter on December 29th 2021. The part wasnt in stock so they had promptly ordered one. They mailed it out to me on January 10th after the area had been experiencing severe weather conditions. On January 23 I had contacted the internet parts department to inquire about my package as it had been tracking as In transit arriving late for a week with no additional updates. They had me file a inquiry and missing package search request through ***** I reached out several times expressing my concern that the package was lost and expressed frustration and that I would contact my bank to reverse the charges. Majority of the responses were to the effect of there is nothing I can do. On February 14th was the last straw. I contacted the establishment and asked to speak to a parts manager. Internet parts had informed me this day that their policy states We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company. When I spoke to the manager they eventually offered to either send me a replacement or give me a refund and that if the replacement got lost they were definitely not going to be sending another one. I opted for the refund which was processed that same day. The manager even gave a follow up phone call to let me know it was processed on their end. I was able to order a similar part on **** that arrived in a much more satisfactory time and was significantly cheaper. I will not be doing any business with Hanson Kia in the future.