Customer ReviewsforDwayne Lane's Chrysler Dodge Jeep Ram

I took my Dodge Caliber in for an oil change, air filter replacement, and a service inquiry for why my engine was sputtering when going uphill. I made the appointment online several days in advance. When I showed up for my appointment, I got checked in, and went over what I needed done. I signed a $300+ quote bid and asked how long it would take. The service rep said it would take two to three hours which I agreed to and went into the waiting room. After waiting three and a half hours, I went to find the service rep, but he was gone. Another rep looked up my account and said that I was scheduled to have that service done with her, and that she had no idea I was waiting for it. She went to check on the progress of my service and the service department NEVER EVEN TOOK MY CAR INTO THE SHOP! She said if she would have known that I was there and waiting for it, she would have gotten to it right away! But she thought she had it all day. I never told anyone that I was leaving it all day. She said she could bring it back immediately, but it would take at least another two hours before they would be done with it. I was tired, my phone was nearly dead, and I had places to be. I asked them to give me my car back and I would come back another time. She said if I bring it directly to her, she would make sure it gets serviced right away. I told her I wouldn't have time to bring it in again until next week because I had to work. She said I could drop it off before I go to work and they would bring me to work. I said that would fine, but I work past 8pm. I asked if they would be open then, she said no. But then she said if I brought an extra key, I could come and pick it up and she would lock my key inside the car and I could pay for the service over the phone. I asked if there was anyway someone could pick me up from work at 8pm and bring me to get my car, and she said no. I told her I would get back to her and left feeling thoroughly frustrated. Now this is what I don't understand. I scheduled the appointment time online. They accepted the appointment time online. I showed up at the proper time. They took my car in at that time. Why didn't they perform the service at that time? She said if she'd known I was waiting for it, she would have gotten to it immediately. But why does that matter? Whether or not I am waiting at home, or waiting in their lounge, they should have started the service. I never told them take your time, I'll pick it up tomorrow. I specifically asked when it would be done and they quoted me a time. They never asked if I was leaving it with them overnight. Now I have to go back and do this all over again. No thank you!