Customer ReviewsforDwayne Lane's Arlington Chevrolet

BEWARE RATS AT THE DEALERSHIP!!!!!! THIS DEALER IS INCOMPETENT AND THEIR CUSTOMER SERVICE IS GARBAGE. IM NO OVERREACTIVE CUSTOMER THAT DOESNT KNOW THE TROUBLES THAT HAPPEN IN A DEALERSHIP. I HAVE WORKED IN A DEALERSHIP FOR 10 YEARS AND NEVER HAVE I SEEN A TOTAL LACK OF CUSTOMER SERVICE. LONG STORY SHORT, I HAD TO INITIATE UPDATES THAT NEVER GOT RETURNED, THE SERVICE MANAGER DOES NOT KNOW WHATS GOING ON IN THE ***** THE ****NICIAN DOES NOT KNOW HOW TO PERFORM A CURRENT DRAW TEST, AND MY VEHICLE WAS THERE LONG ENOUGH (3 WEEKS) TO WHERE RATS GOT IN MY VEHICLE AND S*** EVERYWHERE AND ATE THROUGH THINGS. TO TOP IT OFF IT STILL WASNT FIXED BECAUSE SOME HOW THE ****NICIAN CREATED AN AIR LEAK FROM A CRANKCASE BREATHER HOSE THAT IS COMPLETELY UNRELATED TO FINDING A CURRENT DRAW FULL STORY:THEY PUT A RE-MAN INSTRUMENT CLUSTER IN MY VEHICLE AND I TOOK IT HOME AND IT WAS DEAD THE NEXT DAY. I IMMEDIATELY CALLED AND INFORMED THEM OF THE CONCERN AND SAID TO BRING IT BACK. I WORK 2 FULL TIME JOBS SO IT WAS DIFFICULT TO BRING IT RIGHT BACK, SO BEFORE BRINGING IT BACK I WANTED TO MAKE SURE THE PROBLEM WAS NOT ANYTHING UNRELATED TO THE REPAIR. IN ONE AFTERNOON I FOUND THE DRAW COMING FROM THE INSTRUMENT CLUSTER.I BROUGHT IT BACK AND 3 DAYS LATER I EMAIL FOR AN UPDATE. I WAS TOLD THAT THE **** WAS WORKING ON 2 OTHER CARS AND WILL BE IN SOON. I THOUGHT OK THAT HAPPENS HOWEVER, WHEN A CUSTOMER BRINGS BACK A VEHICLE THAT WAS JUST REPAIRED AND ITS STILL BROKE THEN YOU MAKE THAT VEHICLE YOUR FIRST PRIORITY. I ASKED FOR THE SERVICE MANAGER ASKED FOR AN UPDATE HE SAYS THEY ARE STILL PERFORMING A RESISTANCE DRAW TEST. IM CONFUSED WHY ARE YOU PERFORMING A RESISTANCE TEST FOR A CURRENT DRAW I ASKED IF THEY CHECKED THE INSTRUMENT CLUSTER AND HE SAID YES ITS FINE, I CALLED B/S. I FIND IT APPULING THAT IT TOOK 3 WEEKS TO WRONGLY FIND A CURRENT DRAW, NO COMMUNICATION, AND POSSIBLY THE ****NICIAN TAMPERED WITH MY CRANKCASE BREATHER HOSE ON PURPOSE. DO NOT BRING YOUR VEHICLE HERE!

The service department here is awful. I'm not sure where the line falls between incompetence and willful deception, but they gave a ridiculous quote for a bunch of unnecessary suspension work on my vehicle and missed a lot of actual issues. The tiny bit of work they did do before I finally got the full quote from them and told them to stop (oil change and air filter replacement) they didn't even do right and didn't bother cleaning out the air box, and still charged me a huge fee in hours.Don't give these guys your business, they are incompetent at best, and very likely dishonest and predatory as well and still charge ridiculous dealer rates for substandard work. Stay away.