Business ProfileforBanfield Pet Hospital

I have been a customer of ********************** for ** years, paying monthly for a wellness health plan for my dog. When moving from ****** to ************, I discovered that the nearest location to ************ was in *******, an hour drive. It was not ideal to have to drive my senior dog a round trip of 2 hours for healthcare multiple times a year, but I did it because I was reassured several times that the company was going to be opening a facility in ************. My senior dog is no longer able to ride in the car, so I found a place locally that does house visits, coming to our location, with a similar wellness plan. When I tried to cancel with Banfield, they said I would be charged $288 due to the fact that we did a wellness visit in March, and I hadn't paid enough this year to compensate them for that visit. When I originally signed up 12 years ago, that wasn't the agreement. I was to pay on a monthly basis every month, and would bring the dog in when Banfield said that she was due for care and/or vaccinations. I feel that I shouldn't be penalized $288 for finding a vet that can care for my dog at home, when it is no longer feasible to subject her to a long car ride at her age. I called Banfield 3 different times, but each time was told that a manager was not available to discuss this issue with me. After being such a loyal, long-term customer of **********************, I feel they should waive the $288 fee that they are trying to penalize me with for leaving.