Business ProfileforAlaska Airlines

Reference#: ******* Incident#: KOAAS81718931 Flight April 1st 2024 Wanting a refund on my stroller that my daughter uses for her low muscle tone. We arrived in *** to grab our stroller and there was another stroller stacked on top of ours. We opened our stroller and it wouldnt unfold properly, the guides that the stroller slides on to open and shut are no longer on the tracks, the frame is bent! So now it doesnt open or shut properly and needs to be slammed extremely hard for it to even stay open but not safely. The guides are no longer on the track so it can shut itself as it doesnt lock and stay in the open position which is unsafe. There is paint rubbed of the frame is the same area, seems like the stroller was placed somewhere and rubbed up and down the entire plane ride or someone drug it instead of unfolding it because they didnt know how to work it. This is a heavy duty *** full size stroller, its not fragile. Someone mishandled the stroller and didnt treat it with care whatsoever, I shouldnt be liable for Alaskas mishandling! Mishandling and wear and tear are two different things. For there to be enough damage to literally bend the frame and rub off metal and paint shows that it was mishandled. I filed a claim with Alaska and they are trying to assume zero responsibility. Their contract states they assume no liability when damage comes from the fragile item, the damage didnt come from the fragile item it came from mishandling. Cost of the item was $602.24.