Business ProfileforAllred Heating Cooling Electric LLC

I installed a new "Trane" heat pump in March ****************** $8,141.09 . Starting in November 2022, the heat pump began experiencing defrost issues and was unable to provide heat, even when the outside temperature was well above freezing point.Since then, the heat pump has consistently had the same problem, and Allred has come out to my house 9 times. (11/9/2023, 12/14/2022, 12/19/2022, 1/23/2023, 1/30/2023, 2/19/2023, 3/16/2023, 3/27/2023, 4/18/2023 ) I got all proofs showing the history of visits By April 2023, they claimed to have fixed the issue. Of course, during the summer months, the heat pump isn't needed, and in winter, I rely on my furnace as a backup when the temperature drops below 37 degrees.Now, in February 2024, under similar conditions with temperatures above 37 degrees and relying mostly on the heat pump, it's icing up like crazy for no apparent reason. (Video recording obtained)During all the repair visits, the technicians diagnosed various "causes":1. They blamed a recent power outage in my region, saying it had reset the furnace motherboard and prevented it from defrosting the heat pump properly. They reset the furnace, but the issue persisted. I paid $90 out of pocket.2. They claimed the furnace wasn't maintained properly, so I paid an extra $200 for maintenance, but the issue persisted.3. They replaced the heat pump sensor, which worked for a while but then started malfunctioning again.After the last repair, I told them I was done with this garbage and wanted it gone if the issue recurred. The service manager, *** (or a similar name), promised me they would take care of it. They also promised to reimburse me all the expenses I paid, that did not happen as well. In February, when the issue resurfaced, I called, only to be told that *** was no longer with the company. They said they would email the relevant department and get back to me.Two weeks later, I've heard nothing from Allred.