Charity Review

Issued: January 2017 Expires: January 2019

Valley Cities Counseling

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(253) 833-7444 325 W Gowe St, Kent WA 98032-5892 www.valleycities.org
  1. Purpose
  2. Programs
  3. Governance & Staff
  4. Fund Raising
  5. Financial
Purpose

The mission of Valley Cities Counseling is to strengthen communities through the delivery of holistic, integrated behavioral health services that promote hope, recovery and improved quality of life.

Incorporated: 1964 in WA

Also Known As: Valley Cities Counseling & Consultation

Programs

Valley Cities Counseling is a community behavioral health provider that operates comprehensive outpatient clinics in Auburn, Federal Way, Kent, Renton, Bellevue, Rainier Beach, and at HealthPoint's Midway Health Center in Des Moines. Valley Cities helps over 7,500 people a year through outpatient mental health, chemical dependency treatment and support services, with care coordination designed to link clients to the resources they need to achieve optimal health and quality of life.

Programs and services include:

Active Military and Veterans Services - Veterans, active duty, National Guard, reservists, and military family members have free access to program staff that can help connect clients to medical benefits, financial assistance, housing, unemployment, education, and counseling.

Adult Service - Program staff support individuals who are actively seeking wellness in their lives through a variety of services developed by professionals in partnership with individuals who suffer from mental illness. These services include: Business Partnership Program; Employment Services Program; Mental Health and Recovery Services; Chemical Dependency & Co-Occurring Disorders; and Wellness Recovery Action Plan (WRAP).

Child & Family Services - Supporting children of all ages and their family with services that holistically address emotional and behavioral challenges, trauma, and basic needs. Services include individual therapy; family therapy; groups for children, youth and parent; and peer support for parents.

Domestic Violence Treatment Program - This program provides a minimum of one year of treatment to court-ordered perpetrators and other who are ordered into treatment. The goal of this program is to maintain victim safety, prevent repeat offenses, and to develop accountability by the perpetrator.

Family Support Program - A prevention and early intervention approach strengthens and empowers families with wrap-around services for youth and families, from after school programs for kids to parenting classes for adults.

Housing Services - Valley Cities' housing programs support individuals and families recovering from homelessness by helping them access stable, affordable transitional and permanent housing. Working with government and community agencies, the program helps people obtain safe, affordable housing and assists in addressing problems that led to homelessness.

Older Adults Services - Clinicians who understand the unique needs of older adults and the impact of physical changes and multiple losses offer services that include assessment; counseling; support and encouragement.

Outreach - Valley Cities provides outreach services to homes, schools, jails, hospitals, on the streets, shelters, other community service sites, and nursing homes. Through outreach, program staff can reach people whose disabilities or personal circumstances make it difficult to access program services.

Psychiatric Care and Medication Management - Clients have the opportunity to meet with psychiatrists or psychiatric nurse practitioners for a psychiatric assessment. After reaching a diagnosis, treatment options are discussed. If medication treatment is recommended, clients have the option to receive ongoing medication treatment with their psychiatric provider.

Community Resource Rooms - Both Valley Cities clients and the community at large are able to use the resource rooms for individual support, skill building and a variety of free resources. The goal of the resource rooms is to promote recovery by involving consumers in their own process of finding the support and resources they need.

Governance & Staff

Board Chair: Mrs. Suzanne Smith, Former Federal Way School Board member

CEO: Mr. Ken Taylor, Executive Director

Board Size: 10

Staff: 240

Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Print Advertisements (Newspapers, Magazines, etc.) Grant Proposals Internet Appeals Appeals via Social Media (Facebook, etc.)

% of Related Contributions on Fundraising: 29.95%

Financial

The following information is based on Valley Cities Counseling Audited Financial Statements for the fiscal year ending Thursday, December 31, 2015.

Source of Funds
United Way $379,750
Contributions $186,331
Amortization of refundable advance $116,353
King County prepaid health plan $14,181,900
King County contracts $8,147,850
Client and third party $276,137
Local $433,296
Medicare $122,660
Medicaid $254,481
State of Washington $397,002
Other $781,018
Total Income: $25,276,778
 
Fusion Chart
 
Program Expenses: $18,256,861
Fundraising Expenses: $204,363
Administrative Expenses: $1,577,845
Other Expenses: $387,173
Total Expenses: $20,426,242
 
Income in Excess of Expenses: $4,850,536
 
Beginning Net Assets: $7,923,223
Ending Net Assets: $11,158,800
Total Liabilities: $19,201,473
Total Assets: $35,210,809


An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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Standard 1: Board Oversight


Description:

Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

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Standard 2: Board Size


Description:

Soliciting organizations shall have a board of directors with a minimum of five voting members.

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Standard 3: Board Meetings


Description:

An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

BBB requested, but did not receive, complete information on the Valley Cities Counseling’s governance and oversight and is unable to verify the organization's compliance with this standard.
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Standard 4: Board Compensation


Description:

Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

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Standard 5: Conflict of Interest


Description:

No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

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Standard 6: Effectiveness Policy


Description:

Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

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Standard 7: Effectiveness Report


Description:

Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

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Standard 8: Program Expenses


Description:

Spend at least 65% of its total expenses on program activities.

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Standard 9: Fund Raising Expenses


Description:

Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

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Standard 10: Accumulating Funds


Description:

Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

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Standard 11: Audit Report


Description:

Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

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Standard 12: Detailed Expense Breakdown


Description:

Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

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Standard 13: Accurate Expense Reporting


Description:

Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

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Standard 14: Budget Plan


Description:

Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

BBB requested, but did not receive, complete information on the Valley Cities Counseling’s finances and is unable to verify the organization's compliance with this standard.
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Standard 15: Truthful Materials


Description:

Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

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Standard 16: Annual Report


Description:

Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

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Standard 17: Website Disclosures


Description:

Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

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Standard 18: Donor Privacy


Description:

Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

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Standard 19: Cause Marketing Disclosures


Description:

Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

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Standard 20: Complaints


Description:

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.