Charity Review

Issued: April 2017 Expires: April 2019

Charity Seal Holder

Lifeline Connections

Meets Standards
 
(360) 397-8246 1601 E Fourth Plain Blvd Bldg 17 Ste A212, Vancouver WA 98661-3713 https://www.lifelineconnections.org
Lifeline Connections' physical address, 1601 E Fourth Plain Blvd Bldg 17 Ste A212, Vancouver WA 98661-3713, is not a deliverable mailing address because of its location on the Veteran's Administration campus. Any mail sent to this address will be returned. Please direct any mail to: PO Box 1678, Vancouver, WA 98668.
  1. Conclusions
  2. Purpose
  3. Programs
  4. Governance & Staff
  5. Fund Raising
  6. Tax Status
  7. Financial
  8. Affiliates
Conclusions

Lifeline Connections meets the 20 Standards for Charity Accountability.

Purpose

The mission of Lifeline Connections is to inspire hope and support life saving changes for people affected by substance use and mental health conditions.

Incorporated: 1962 in WA

Programs

Lifeline Connections helps struggling adults find hope and healing. They treat substance use and mental illness with deep compassion and steadfast care. More than 3,000 people every year find the help they need at Lifeline Connections.

Full-spectrum care: With skillful efficiency and a passion for healing, Lifeline Connections can help no matter where people are in their recovery journey. Their professional staff includes:
- Board-certified psychiatrist and addictionologist
- Psychiatric nurse practitioners
- State-certified and licensed mental health professionals, social workers and chemical dependency professionals
- Registered and licensed practical nurses
- Counselors who are bilingual and fluent with American Sign Language

Evidence-based treatments: Lifeline Connections is licensed and certified by the Washington State Department of Social and Health Services, Washington State Department of Health and accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Their curricula have passed review by the Substance Abuse and Mental Health Services Administration (SAMHSA) and are listed in its National Registry of Evidence-Based Programs and Practices.

Help for everyone: Their competitive rates and sliding scale make treatment affordable for everyone. Lifeline Connections accepts most major insurance plans and are a preferred provider for many health plans—plus they're Medicaid-certified.

Healing starts here: Recovery looks different for everyone. Depending on your needs, your journey could include:

Sobering Program: The Sobering Unit can serve as the “front door” to sobriety in getting help with addiction. This unit offers persons over the age of 18 a safe environment in which to overcome the immediate effects of alcohol and/or other drug intoxication. This includes persons apprehended by police who are impaired or as a diversion from jail. Local emergency departments also refer impaired individuals that do not present immediate medical needs. The service operates free of charge to Washington State residents and is a 16 bed (with 4 overflow) inpatient program, which is open 24 hours a day, seven days a week with a maximum 12 hours length of stay. Admission is based on a brief assessment upon arrival. No referral is required. The goal is to maximize the “window of opportunity” in which an individual might be most amenable to make life changes.

Withrawal Management Program: Lifeline Connections provides a medication-assisted detoxification program to help patients attain mental and physical stability without harmful side effects. Detoxification is a 1-5 day inpatient stay, where patients are assisted by their medical team of doctors and nurses as well as caring support staff. They provide compassion and are dedicated to helping patients reach their goal of sobriety.

Residential Program: After an individual has safely detoxed from drugs and/or alcohol they are encouraged to continue treatment into Lifeline Connections residential program. The goal of this program is to provide individual, group and family counseling and support to help individuals learn skills to live a substance-free life. This program lasts 21-30 days on average and is located just down the hall from the withdrawal management unit. Patients enjoy an environment that includes community access and structure to help them build life skills to assist patients in achieving overall wellness.

UA Lab: Lifeline Connections operates a fully operational urine analysis lab. Using highly sensitive and accurate equipment, Lifeline Connections’ UA Technicians provide drug screens to individuals engaged in Lifeline Connections’ programs and other programs in the community.

Medication Assisted Treatment: Patients who are enrolled in the outpatient program also have the option of being prescribed medication to help with their opiate addiction or alcoholism. In Lifeline Connetions’ Medication Assisted Treatment program a variety of medications are used, including Suboxone® and Vivitrol®, these medications help individuals gain stability in their life so they can engage in individual and group therapy where new life skills are taught and learned.

Intensive Outpatient & Outpatient: There are times and situations where one of Lifeline Connections’ substance use disorder outpatient programs are the best way to achieve and maintain sobriety. A substance use disorder assessment is conducted with each patient to determine if a problem exists and, if treatment is needed, they make a recommendation tailored to the patient’s unique situation. Outpatient treatment includes individual and group therapy sessions; the intensity of sessions depends on the individual’s needs from weekly to monthly meetings. Individuals who have completed Lifeline Connections' inpatient programs are encouraged to continue treatment in an outpatient setting. During sessions patients are educated on relapse prevention and coping skills amongst many other tools to help adjust and continue a substance-free lifestyle. The goal of this program is to help patients achieve and maintain sobriety, and reintegrate into their communities.

Therapeutic Specialty Courts: Through a community partnership with the Clark County Superior and District Court System, individuals who have been accepted into the Adult Drug Court, Substance Abuse Court, Family Treatment Court, or Juvenile Recovery Court Program are offered an opportunity to participate in an intensive program for a minimum of one year. Part of this program is receiving treatment at Lifeline Connections instead of going to jail and/or prison. Lifeline Connections’ clinicians provide substance use disorder and mental health treatment. Case management services are also provided to assist the patients in successfully graduating from the court program and gaining access to community resources. 

Jail Re-Entry Program: The Jail Re-Entry Program enables those individuals currently incarcerated to have access to a substance use disorder assessment and linkage to community resources once they have served their time. The jail re-entry staff member goes into the jail to provide an assessment and provides referrals for treatment resources. Referrals to the jail re-entry program are made by the jail staff, probation and attorneys.

Substance Use Involuntary Treatment Coordination: Substance use involuntary treatment coordination is an intervention, assessment and placement service provided in the community ( e.g. jail, hospitals and other treatment centers). This traditionally requires a court order mandating medium intensity treatment for a full 60 days in a secure facility.

Recovery Coach Program: The Lifeline Connections’ Recovery Coach program is a unique resource for patients who are receiving substance use disorder treatment services at Lifeline Connections. The Recovery Coaches work closely with patients and community resources as well as support and guidance driven by the individual who is seeking it. The CCAR model of Recovery Coaching describes a Recovery Coach as “anyone interested in promoting recovery by removing barriers and obstacles to recovery by serving as a personal guide and mentor for people seeking or in recovery.”

Deaf & Hard of Hearing Program: Lifeline Connections’ Deaf and Hard of Hearing Program is one of only a handful in the nation. Treatment for drug and alcohol addiction is provided using American Sign Language. Outpatient services include group sessions for anger management, coping skills, domestic violence, and relapse prevention. Treatment is experienced with other individuals in the deaf community who understand the cultural and social needs specific to the deaf.

COMET: COMET is an assertive community treatment program that provides intensive, community-based services to individuals with severe mental illness and substance use disorders. They offer individual, group, peer support, medication management, nursing, housing, employment, and case management services on a 24 hour basis to help adults gain and maintain their stability. Individuals in this program are often engaged over a long term period – an average of 2 years.

Jail Transition Services: Jail transition services provide individuals that are currently incarcerated in the Clark County jail or juvenile detention with services that helps them transition to mental health programs upon release. Staff engage referred individuals while incarcerated and generally pick them up on release day to assist in the required activities to set them up for success.

Mental Health & Co-Occurring Outpatient
: Individual counseling, family therapy, group therapy, case management, peer support, and medication management provide hope for individuals struggling with a mental health condition. Co-occurring services are also provided to individuals with both a substance use disorder and a mental health condition. Lifeline also provides enhanced community support mental health services to older individuals in our community. Mental health treatment services are provided at three locations across Clark County, WA. 

Governance & Staff

CEO: Mr. Jared Sanford, Chief Executive Officer Compensation:* $121,042 Business Affiliation: Lifeline Connections

Board Chair: Mr. Rusty Williams, Senior Marketing Representative Business Affiliation: IGI Resources

Board Size: 9

Staff: 150

* Compensation includes annual salary and, if applicable, benefit plans, expense accounts and other allowances.
Fund Raising
Method(s) used: Grant Proposals Internet Appeals Appeals via Social Media (Facebook, etc.) Solicitations for Used Cars Solicitations for Used Clothing

% of Related Contributions on Fundraising: 22.99%

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

Financial

The following information is based on Lifeline Connections's Audited Financial Statements for the fiscal year ending Friday, June 30, 2017.

Source of Funds
Governmental program revenues $9,769,256
Client fees $892,283
Contributions and other income $269,430
Total Income: $10,930,969
 
Fusion Chart
 
Program Expenses: $7,691,023
Fundraising Expenses: $61,941
Administrative Expenses: $2,005,334
Total Expenses: $9,758,298
 
Income in Excess of Expenses: $1,172,671
 
Beginning Net Assets: $847,071
Ending Net Assets: $2,019,742
Total Liabilities: $1,001,196
Total Assets: $3,020,938


An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Standards Legend

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Standard 1: Board Oversight


Description:

Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

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Standard 2: Board Size


Description:

Soliciting organizations shall have a board of directors with a minimum of five voting members.

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Standard 3: Board Meetings


Description:

An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

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Standard 4: Board Compensation


Description:

Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

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Standard 5: Conflict of Interest


Description:

No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

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Standard 6: Effectiveness Policy


Description:

Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

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Standard 7: Effectiveness Report


Description:

Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

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Standard 8: Program Expenses


Description:

Spend at least 65% of its total expenses on program activities.

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Standard 9: Fund Raising Expenses


Description:

Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

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Standard 10: Accumulating Funds


Description:

Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

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Standard 11: Audit Report


Description:

Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

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Standard 12: Detailed Expense Breakdown


Description:

Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

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Standard 13: Accurate Expense Reporting


Description:

Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

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Standard 14: Budget Plan


Description:

Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

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Standard 15: Truthful Materials


Description:

Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

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Standard 16: Annual Report


Description:

Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

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Standard 17: Website Disclosures


Description:

Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

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Standard 18: Donor Privacy


Description:

Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

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Standard 19: Cause Marketing Disclosures


Description:

Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

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Standard 20: Complaints


Description:

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.