Business ProfileforMassanutten Resort

Our experience with Massanutten began after attending a BBQ festival in ********** ** in June of 2023. We wound up sitting through a presentation and a high-pressure sales pitch for 3 hours and 45 minutes. Our salesperson took us on a tour of multiple units and then followed up with a series of questions about our vacation habits. When we told him that we were engaged to be married–and intended to have children in the future–he claimed that a Massanutten timeshare would be in our best interest because of its investment potential, endless vacation options, and the ability for us to pass down our membership to future heirs. Mark neglected to tell us that our children would be forced to inherit this contract. It has been over six months and we have not used our timeshare a single time. We have been deceived and misled by Massanutten’s salespeople. We were never told that we would only have access to the timeshare every other year, because if we had been told then we never would have agreed to buy it. The deceptive and coercive sales tactics, the fraudulent claims, and the fabricated time constraints created a hostile environment where we felt that we had no choice but to sign in order to leave. Neither of us can afford this burdensome contract, and we have had to put our lives on hold because of a salesperson’s greed and deceptive sales practices. We have written a letter requesting them to release us from this contract immediately, or we will be forced to escalate this situation to the highest channels available.

Thank you for sharing your experience with us. We are truly sorry that the sales experience was not positive. There is a tremendous amount of information conveyed during the tour and sales process. The staff breaks down the information throughout the sales process and makes every effort to answer any questions you may have. We appreciate your feedback and will share this review with the appropriate team to improve our service. We have referred your account to NOVA – New Owners Vacation Advisors to help you better understand your ownership. For more assistance with your ownership please call 540.289.4904 option 1 to talk with the Owners Association. Please check out the owners’ website for more resources. Owner’s Website for Massanutten ***********************.