BBB Accredited Business Profile

Massanutten Resort

Massanutten Resort

(540) 289-9441

Massanutten Resort

46 years in business
Rt. 644
McGaheysville, VA 22840
Additional Phone Numbers
  • (877) 907-3973
Additional Email Addresses
BBB File Opened: 01/15/1973
Business Started: 01/15/1971
Business Incorporated: 11/14/1984 in VA
Type of Entity
Business Management
  • Mr. Mike Owens, Director of Hospitality Administration
  • Mr. Steve Krohn, COO
  • Mr. Matthias Smith, Vice President
Business Category
  • Timeshare Companies
  • Real Estate
  • Recreation Centers
  • Ski Centers & Resorts
  • Vacation Rentals
  • Call Centers

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Eagle Trace Owners Association
  • Great Eastern Resort Corporation
  • Great Eastern Resort Management
  • Shenandoah Villas
  • Great Eastern Resort Corporation-Massanutten
  • The Resorts Companies

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business



This company offers building, selling and management of timeshare projects and owns and manages recreational ski slopes, golf courses, indoor complexes, hotels and condominiums.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Massanutten Resort include:

  • 82 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Massanutten Resort

Massanutten Resort


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