Business ProfileforAlcova Mortgage, LLC

I had a mortgage with Alcova Mortgage and sold my house, which closed on December 21,2021. I made my last monthly payment on December 3, 2021 and I am owed 798.80 according to Alcova. This is what was left from my payout that should be returned to me. I contacted them January 12th and spoke to ******** and she said that I should have my money by January 16th. When it didn’t come, I called back on February 1st and spoke to *****  And she said that it was sent to my old address (the house that was sold) so she said they would send my money to my new address (**** *** ***** ******** ** *****). It never came. Long story short, I have called over 11 times and spoken to several different reps along with supervisors and the story is the same each time. I also had my ***** ******** friend and local mortgage rep with Alcova for help but to no avail, on the mortgage company’s part in Virginia. I also asked if they could direct deposit the money like many customers pay their monthly mortgages but their answer was they don’t do that. I asked if they could overnight my 798.80 and was told they would do that and that I would get a call between 11:00-12:00 the next day with a tracking number by ******* . (Supervisor). This was on 3-14-2021. When I called back because no one called me that day I was informed that they don’t do that and when I asked to speak with ******* . and the call was put through to her extension, she hung up on me. I am beyond frustrated and this should of been resolved long before now. I just want the money that is owed to me from Alcova Mortgage *** ****** ****** *** ******** ******** ****** Please help me get this matter resolved promptly. Best Regards, ****** ********