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          Outdoor Power Equipment has 1 locations, listed below.

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            Business ProfileforOutdoor Power Equipment

            Lawn and Garden
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/12/2008

            Years in Business: 87

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This firm offers retail and wholesale of outdoor power equipment, lawn & garden equipment, as well as parts and service.

            Products & Services

            LAWN MOWERS, ZERO-TURN MOWERS, LAWN TRACTORS, COMMERCIAL MOWERS, CHAIN SAWS, LEAF BLOWERS, TRIMMERS, GENERATORS, HEDGE TRIMMERS

            Business Details

            BBB File Opened:
            10/15/1972
            Years in Business:
            87
            Business Started:
            1/1/1937
            Business Incorporated:
            1/1/1937
            Accredited Since:
            3/12/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Paul Moock, Vice President
            Contact Information

            Principal

            • Mr. Paul Moock, Vice President

            Customer Contact

            • Mr. Paul Moock, Vice President

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/26/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I bought a Stihl 362-cm chainsaw from Outdoor Power Equipment in ******* **. on 4/19/2021. Invoice no. *****, paid $692.96. The saw did not run right from the beginning, when you first start the saw it runs fine, after it get's up to operating temperature it would start flooding out and die out when you eased into the throttle. took it back and the mechanic said it had bad gas in it. I use the same gas in my other saws and they run fine with no issues. asked if he would hook it on the computer to see what it was doing, he refused. When I bought this saw I was told it has a computer chip in it and if I had trouble with it they could hook it to a computer and see what it was doing. That was the selling point of this saw. I bought a can of premix chainsaw gas and ran it in the saw, it still didn't run right so the gas was not the problem. I talked to the owner of Outdoor Power Equipment and explained to him what was going on, he said to bring it back up there so I took it back to them. I even started the saw and ran it to get I up to operating temp., showed the mechanic what it was doing, he told me that this saw doesn't have a midrange on the throttle, its either idling or full throttle when using it. He refused to hook the saw to the computer again. I called Stihlusa. Inc. and they said that wasn't true, all gas powered chainsaws have a midrange on the throttle. They also said this saw has to be hooked to a computer to find out what its doing and correct the problem. There website says they service what they sell, they refuse to service this saw. I travel 45 minutes each way to Outdoor Power Equipment for the mechanic to refuse to work on this new saw. I have used Stihl chainsaws for over 30yrs.
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            Customer Reviews

            0 Customer Reviews

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            Local BBB

            BBB Serving Western Virginia

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