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          Find a Location

          Point Broadband has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Point Broadband

              15022 Lee Hwy Ste 2 Bristol, VA 24202-4256

            • Point Broadband

              3120 Frederick Road, Ste 1 Opelika, AL 36801

            Business ProfilePoint Broadband

            Internet Providers
            Multi Location Business

            Contact Information

            15022 Lee Hwy Ste 2

            Bristol, VA 24202-4256

            Visit Website
            (844) 407-6468

            Customer Reviews

            1.38/5

            Average of 37 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            53 complaints closed in last 3 years

            32 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Point Broadband has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Point Broadband

                15022 Lee Hwy Ste 2 Bristol, VA 24202-4256

              • Point Broadband

                3120 Frederick Road, Ste 1 Opelika, AL 36801

              Location of This Business
              15022 Lee Hwy Ste 2, Bristol, VA 24202-4256
              BBB File Opened:
              3/30/2011
              Years in Business:
              20
              Business Started:
              11/3/2003
              Business Incorporated:
              3/13/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Sunset Digital Communications
              Business Management
              • Mr. Ryan Elswick, Vice President
              • Ms. Bridget Addington, Manager of Customer Relations
              • Mr. Adam Martin, Director of Customer Service
              Contact Information

              Principal

              • Mr. Ryan Elswick, Vice President

              Customer Contact

              • Ms. Bridget Addington, Manager of Customer Relations
              Read More Business Details and See Alerts

              Customer Complaints

              53 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/16/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              On September 28, 2023, Point Broadband cut off my service. I paid my outstanding balance online and intended to terminate my service but there was no provision to do so online. So I called their customer service number and terminated my service. Since that time I have been billed a reconnect fee, late fee, and service for October. I contacted the local office and was assured that it would be taken care of. When it was not taken care of I called the customer service number again. Again, I was told that it was taken care of. Recently, I received my bill for the month of November. They are saying that I owe $137.26 for October and $78.27 for November.
              Read More
              Read 52 More Complaints

              Customer Reviews

              37 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Larry B

              04/15/2024

              Terrible billing practices! I paid my bills through my bank and was constantly getting notices of Point not receiving payment. I verified the check has been cashed by Point Broadband. I moved the day of payment back, still got notices of late payment. The only resolution was I had to go to automatic pay.

              Point Broadband Response

              04/16/2024

              Hi Larry! We appreciate your feedback. We do recommend automatic payments with a checking account/card because we are able to post the payment the day we receive it. Bill pay through your personal bank are checks physically mailed to us so we don't always receive the payment on or before the due date resulting in the chance of late fees or non pay disconnects. We are glad your account is set up now and you can continue service with no worry. Thanks for being a Point Broadband customer!
              Read 36 More Customer Reviews

              Local BBB

              BBB Serving Western Virginia

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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