Business ProfileforGenworth Financial

I just lost the last 3 hours of my life when the page just refreshed and lost everything. My mother purchased a long-term care policy in 1998. I initiated a claim for the first time in March of 2023. They approved a company and paid some of the invoices. There's one in particular they have not reimbursed in the amount of $620. They also have a automatic reimbursement for DME that specifically included power lift chairs and recliners. I have sent them the documentation for both on several occasions. When my mother passed away, they requested a copy of the death certificate. I sent it and then they terminated my access to their claim portal. I email them on several occasions requesting status for the reimbursements and a copy of the policy. My mother passed away in May of 2023 and I have not been able to reach anyone at Genworth or access the portal since her passing. Her policy was in force with a lesser policy benefit of $22k from $350k when Genworth experienced financial difficulties and paying claims. The last correspondence I received from them was that My mom's personal data was exposed in a 2023 data breach. I also was just noticed that the 1099 that was sent for 2023 states that there was an states that there was an states that there was an accelerated death benefit on her policy but I was not able to review the policy in full since it was never sent at my request. She paid premiums for 25 years and I was reimbursed around $1,400 for a portion of some of the in-home care claims.