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          K Guard/One Stop Home Improvement Shop has 1 locations, listed below.

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            Business ProfileforK Guard/One Stop Home Improvement Shop

            Home Improvement
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/25/2000

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            K Guard / One Stop Home Improvement shop proudly offers the K Guard Leaf Free Gutter System, Roofing, 5" Residential & 6" Commercial Gutters, Gutter Repair & Cleaning, Gutter Guards, Vinyl Siding, Soffit & Trim, Fascia, Vinyl Replacement & New Construction Windows.

            Products & Services

            Gutters, Siding, Windows, Roofing

            Business Details

            BBB File Opened:
            7/15/1988
            Years in Business:
            20
            Business Started:
            6/1/2003
            Business Incorporated:
            6/1/2003
            Accredited Since:
            4/25/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • One Stop Gutter Shop
            Business Management
            • Mr. Dennis Burks, President
            • Mr. Scott Underwood, Project Manager
            Contact Information

            Principal

            • Mr. Dennis Burks, President

            Customer Contact

            • Mr. Dennis Burks, President
            • Mr. Scott Underwood, Project Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/21/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            K Guard gutters were installed. I’ve contacted the business about an overflow problem. Sent a video of the problem. Received an email response saying a ticket to have a person come out and inspect would be written. That has been three weeks ago. I’ve written asking for verification that someone would come. No response. I paid in full and received their guarantee. I feel they are not living up to the expected quality.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Will M

            10/23/2022

            After almost 2 years of excuse after excuse, and lie after blatant lie, K guard / one stop home improvement located at 460 progress drive in Lynchburg VA refuses to replace the $8000 worth of brand new windows that have obvious defects that they (one stop) installed and have seen and agreed to replace due to the defects first hand. After waiting and waiting and calling time after time, wasting months of my time,I had to spend more money with a REAL home improvement business to have my BRAND NEW windows fixed they just either don't call you back or lie to you. This company DOES NOT STAND BEHIND their products, nor do they have any type of customer service in general. Horrible experience and a giant waste of your hard earned money. Save yourself the terrible experience. One stop home improvement is not a place you want to waste your money with.

            K Guard/One Stop Home Improvement Shop Response

            11/11/2022

            Dear Mr. ********, I am sorry to hear about your dissatisfaction with your overall experience. As discussed in all recent conversations, your service needs have been turned over to the manufacturer, through whom you have a Lifetime Warranty, and who will be responsible for the repair of your windows. In addition, we have given you the manufacturer representative’s phone number. This individual is responsible for providing you with any and all information and updates on your services. As a courtesy, our office has gone above and beyond in acting as a liaison between you and them, but we are no longer able to do this, due to the extremely unprofessional manner in which you have engaged with us. In addition, we have staff members that no longer feel comfortable or safe conversing with you. We have upheld our contractual agreement and will have no further business with you. Thank you for your feedback.

            Local BBB

            BBB Serving Western Virginia

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