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          Find a Location

          Member One Federal Credit Union has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Member One Federal Credit Union

              202 4th St NE Roanoke, VA 24016-2038

              BBB Accredited Business

            • Member One Federal Credit Union

              16955 Forest Rd Ste A Forest, VA 24551-4935

              BBB Accredited Business

            • Member One Federal Credit Union

              1611 Hershberger Rd NW Roanoke, VA 24012-7208

              BBB Accredited Business

            Business ProfileMember One Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            202 4th St NE

            Roanoke, VA 24016-2038

            Visit Website
            (540) 982-8811

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.14/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/15/1987

            Years in Business: 84

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company is a lending institution offering financial services including checking, savings, money-market accounts, certificates, mortgages, home equity loans, vehicle loans, personal loans and credit cards.

            Business Details

            This is a multi-location business.

            Find a Location

            Member One Federal Credit Union has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Member One Federal Credit Union

                202 4th St NE Roanoke, VA 24016-2038

                BBB Accredited Business

              • Member One Federal Credit Union

                16955 Forest Rd Ste A Forest, VA 24551-4935

                BBB Accredited Business

              • Member One Federal Credit Union

                1611 Hershberger Rd NW Roanoke, VA 24012-7208

                BBB Accredited Business
              Location of This Business
              202 4th St NE, Roanoke, VA 24016-2038
              BBB File Opened:
              11/15/1980
              Years in Business:
              84
              Business Started:
              1/15/1940
              Accredited Since:
              11/15/1987
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Frank Carter, President & CEO
              • Mr. Alan Wade, Executive Vice President & CFO
              Contact Information

              Principal

              • Mr. Frank Carter, President & CEO
              • Mr. Alan Wade, Executive Vice President & CFO
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I had fraudulent charges of 39.95 charged to my account every month starting September 2022 till January of 2024. I was told that my charges were being reviewed. Three months later Memberone agreed that the charges were fraudulent and they reimbursed me for two months but not the other 15 months for a total of 599.25 I contacted them multiple times during this process and they reinsured me that my case was under review and confirmed that the file was for all the months involved and not just December 2023 and January 2024.
              Read More
              Read 23 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lydia C

              03/11/2024

              I’ve been with Member One for 40 years and due to numerous issues over the years will no longer be banking with them. Rude customer service. Technical issues with their banking system. Unhelpful and untrained tellers. It has dissolved into a truly awful company.
              Read 6 More Customer Reviews

              Local BBB

              BBB Serving Western Virginia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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