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          Freedom First Credit Union has 1 locations, listed below.

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            Business ProfileFreedom First Credit Union

            Credit Union
            BBB accredited business

            Contact Information

            5240 Valleypark Dr

            Roanoke, VA 24019-3002

            Visit Website
            (540) 389-0244

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/15/1987

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers banking services.

            Business Details

            Location of This Business
            5240 Valleypark Dr, Roanoke, VA 24019-3002
            BBB File Opened:
            4/15/1987
            Years in Business:
            68
            Business Started:
            1/15/1956
            Accredited Since:
            12/15/1987
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Sarah Andrews, Executive Vice President
            • Mr. Paul Phillips, President & CEO
            • Mr. Keith Rickoff, Executive Vice President
            • Ms. Missy Cline, Executive Assistant
            Contact Information

            Principal

            • Mr. Paul Phillips, President & CEO

            Customer Contact

            • Ms. Missy Cline, Executive Assistant
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/03/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I am currently on Social Security Disability. This is my only form of income other than child support which recently ceased due to the fact my children's father significant other was killed tragically in a motor vehicle accident. I informed Freedom First Credit Union of this information. In addition, I have been in the hospital and have struggled to meet my financial obligations. I have issues with making sure I have deposited enough funds and the stress is overwhelming. I have been charged ver $100.00 in overdraft fees due to the fact I am disabled and having trouble managing my finances at this time due to my mental state. The actions of Freedom First FCU are in direct violation of 42 U.S.C. 407, “the right of any person to any future payment under this title shall not be transferable or assignable…” The only funds that are deposited into this account are from Social Security and child support. Can you please assist with the refunding of these fees and the closing of this account?
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Raissa M.

            03/21/2022

            Freedom First is the worst bank I've seen, I've been trying to resolve an issue with my credit card and it seems that nobody works on that department, besides there is no other way of sending information but fax, the representative working on my case was out of the office until the last date I had to send the information, so I had no way to speak with anyone about this. They asked me some insane letter from a merchant, even me having multiple other proofs to send, completely frustrating and I still don't know if it will be able to cancel the transaction. Even having to pay twice for the same service.

            Freedom First Credit Union Response

            03/22/2022

            We are sorry to hear that your experience while working through your claim was not up to your expectations. We would certainly like the opportunity to help you resolve your claim. We will reach out to you shortly to see how we can help. Thank you.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Western Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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