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          Virginia Building Services of Roanoke, Inc. has 1 locations, listed below.

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            Business ProfileforVirginia Building Services of Roanoke, Inc.

            General Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.2/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/15/1985

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers construction, repair and remodeling services.

            Products & Services

            IKO Shingles, Home Carpet Flooring, Wolf and Marsh Cabinets, Laminate/Granite/Quartz/Marble Countertops, Etc.

            Business Details

            BBB File Opened:
            9/15/1984
            Years in Business:
            39
            Business Started:
            8/15/1984
            Business Incorporated:
            9/10/1984
            Accredited Since:
            4/15/1985
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. David Levan, Sales Manager
            • Mr. Mark Levan, Production Manager
            Contact Information

            Principal

            • Mr. David Levan, Sales Manager
            • Mr. Mark Levan, Production Manager

            Customer Contact

            • Mr. David Levan, Sales Manager
            • Mr. Mark Levan, Production Manager

            Industry Tip

            BBB Tip: Hire a reliable and trustworthy contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            VBS was contracted to install Kitchen cabinets, cabinets in 6 bath rooms, a media cabinet and laundry room cabinets. Well over $20k. The entire process was a disaster. The VBS rep ** made and missed multiple appointments, some with reason and response, some just a no-show. They sub-contracted install of product and did not follow up with the work being performed, again with multiple counts of not showing up or completing what was promised. As this is my 12th home built I am accustomed to delays and issues so never addressed any issues until the 6-7th time my wife waited all day at home to get job finished, but no one ever showed up (again). When I called * he assured me the next trip would be the last. It was not. After an additional trip I called to see why the job was still not done. He would not let me speak, just kept yelling at me the excuses why additional trips would be made (although the additional trips promised and needed never happened). I raised my voice in an attempt to get a word in and he hung up on me and has not been heard from since. I call VBS and ask to speak to a supervisor, manager, or owner but no one will even return a call. All I am asking for is to level up some doors and hinges and a simple drawer that was specified and agreed upon before any items were even ordered. * has promised us that the correct drawer has been ordered and will be installed upon arrival, but again, it has been 3 months and now he says he's not going to fulfil his promise. The item in question has a retail price of approx. $200 and simple adjustments are always part of a new construction job, but even after a sale of over $20k I cannot even get a phone call. I have waited patiently for over 3 months for a simple repair, but cannot even get a phone call.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Moira B

            01/18/2024

            Virginia Building Services providing outstanding services to us, for the interior rebuild of our entire 143 year old home after a fire. You can imagine all the idiosyncrasies of such an old and “scabbed together” country farm house. Jay ****** and Mark ***** were exceedingly patient, knowledgeable, and kind to us as we were in shock and grief and needed to be walked through so many options and decisions. Our home was gutted to the studs, sealed, remodeled, and completely rebuilt by their competent carpenters and subcontractors. They addressed every concern and made sure we were happy right down to every detail of our final punch list. We took their advice and were present often at the house during construction to answer questions and make decisions as many unforeseen things came up along the way.! We really love our all new home, and would highly recommend VBS to anyone with a complex rebuild like ours.

            Local BBB

            BBB Serving Western Virginia

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