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Find a Location

Byrider has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Byrider

      3141 Peters Creek Road Roanoke, VA 24019

      BBB Accredited Business

    Business ProfileforByrider

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/6/2006

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers the sale of previously owned vehicles.

    Business Details

    Location of This Business
    3141 Peters Creek Road, Roanoke, VA 24019
    BBB File Opened:
    11/6/1995
    Years in Business:
    29
    Business Started:
    1/1/1995
    Date of New Ownership:
    1/1/2005
    Business Incorporated:
    5/3/2006
    Accredited Since:
    2/6/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Autobuy, Inc.
    • J. D. Byrider
    Business Management
    • Mr. Gary Duncan, President
    • Mr. Damon Hueston, General Manager
    Contact Information

    Principal

    • Mr. Gary Duncan, President
    • Mr. Damon Hueston, General Manager

    Customer Contact

    • Mr. Damon Hueston, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/20/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Paid $17,000 for a 2010 GMC TERRAIN,. HAVE NEVER MISSED A PAYMENT, ALWAYS ON TIME. The evening we drove it off the lot the check engine light came on about 2-3 miles down the road. Next day I call them, they say bring it back to check it. They told me something to do with the catalytic converter, said they would take care off it as we had JUST purchased the vehicle. Took it in, I believe they blew out the cc ? Or maybe changed something to it , but a new one was not put on. The light was turned off, and it came back on after driving it home. Fast forward to today and the c.c has still not been fixed because it is "not covered" under the warranty. Nothing is covered by the thousands of dollars warranty and the lights keep coming back on. It is constantly sitting in the driveway or at their garage waiting to be worked on. It is now flashing the engine light, with "loss of power" popping up on dashboard and kicking down almost like going in to 1st gear. It is at their garage and they tell me "it is probably this" and its "gonna cost you around $235, $60 to try to find whats wrong with it., ( and idk if that includes labor,) and you know, there's no guarantee for the work bc we really don't know if that's what is really wrong with it." THIS IS ON TOP OF THE $1700+ to fix the catalytic converter issue that was never taken care of in the beginning. The vehicle was the only one we were "approved" for besides a car, which they knew we did not want. Even though we offered to pay the extra/difference to get a different suv, they refused, said bc we couldn't get approved for the other one. I feel like they knew this vehicle was not running properly and wanted it off their lot. There was around a $1000 difference to the other suv, which I was willing to pay along with the down payment to even it out. I do not recommend this place to anyone.Better off going to a dealer that wont sell you a vehicle with expensive repairs to it, and keep their word when they say they will fix it.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa J

    5 stars

    11/13/2023

    this was the first time purchasing a vehicle from a car dealer and i can honestly say Tyler at Byrider in Roanoke VA was very helpful and friendly and efficient and professional with going over the paperwork with me and Tyler and the Manager made sure i understood everything. i give 5 Stars to Byrider and there Employees. They gave me the best experience when buying a car and i will be going back to buy a couple more vehicles and i will be sending everyone i know that wants the best experience when buying a car to Byrider in Roanoke VA and telling them to ask for Tyler and the Manager. Thanks Byrider employees for helping get in a vehicle. i got a 2010 Mazda 3 and I'm very pleased and happy and satisfied with my car.

    Local BBB

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