Business ProfileforDuncan Ford Lincoln

On 9/14/23 took my 2015 Ford Focus towed to Duncan Ford to have the Transmission Control Module replaced. Took to ******** **** in *******, diagnostic showed TCM. After contacted Duncan Ford, discovered the TCM s covered under the extended warranty until 2/2025 or 150,000 miles; the vehicle had less than 100,00 miles. On 9/15/2023, **** ***** stated not the TCM, clutch had gone out. verbal quote of $3,100 to repair the clutch, sent an itemized quote for $2,958.22 for parts and labor, extended warranty for the clutch was only for 7 years, which would have ended in 2022. charged, and paid $123.00/diagnostic. had the vehicle towed back to our home in *******. The cost $150.00 ******** *********** in ****** VA repair for the clutch. The car was taken to him on 1/10/24. While disassembling the clutch, ***** found that the clutch did have wear, but did not need to be replaced at that time. replaced the clutch; the car was still having the same problems, the code/TCM. paid $2,400 to replace the clutch that did not need immediate replacement + $130.00 to check all of the wiring, fuses, and connections to ensure nothing else could be causing the issue. contacted Duncan Ford; told that, when Duncan Ford replaces a clutch, that it is their policy to also replace the TCM. On 1/10/24, car towed to *********** **** in **********. Tow $150.00+. Advised on 1/22/24 issue TCM. Due to faulty diagnostic assessment by Duncan Ford Services, spend an additional $2,953.00+ to find out that the true issue sent to Duncan Ford; the TCM. $150 – tow by DCT to return car to home $150 – tow by DCT to tow car to ********** $123 – Duncan Ford for the diagnostic $2,530 – clutch repair, diagnostic, and assessment by ******** Performance I feel that I was not taken seriously when I spoke with the staff at Duncan Ford, and was given the impression that Duncan Ford was attempting to add on an unnecessary repair due to the TCM being under warranty, or to have me purchase a new vehicle.