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          Kennard-Pace Company, Inc. has 1 locations, listed below.

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            Business ProfileforKennard-Pace Company, Inc.

            Air Conditioning Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 4/28/2000

            Years in Business: 135

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers repairs, replacement or remodeling in plumbing, heating, air conditioning, electrical, RPZ testing, wells and septic systems.

            Business Details

            BBB File Opened:
            1/15/1984
            Years in Business:
            135
            Business Started:
            1/1/1889
            Business Incorporated:
            1/8/1915
            Accredited Since:
            4/28/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Joyce Sarver, President
            Contact Information

            Principal

            • Ms. Joyce Sarver, President

            Customer Contact

            • Ms. Joyce Sarver, President
            Additional Contact Information

            Fax Numbers

            • (540) 344-1015
              Other Fax

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Aaron R

            1 star

            03/18/2022

            DO NOT USE KENNARD-PACE CO., INC. I contacted Kennard-Pace Co. Inc to fix an issue with a bathtub spout. The shower redirect was not working. This was on 11/18/21. The Kennard-Pace Co. stated that they fixed the issue with a new spout but after several days the problem persisted. I contacted Kennard-Pace again the next week and they stated they would search for parts and return. Upon return, Kennard-Pace stated again the problem was fixed. After a few days the problem persisted so I contacted them again. I also let them know they did not re-caulk around the nozzle after the 2nd trip. They returned to re-caulk and said they were waiting on parts and would return. I was never contacted about a return visit. I contacted them again. Kennard-Pace said they were going to send someone out and give an estimate on an entire new nozzle replacement because the issue couldn't be fixed. No one showed up the day they stated which was 03/04/22 and I called them. They stated that they didn't need to send anyone out they knew how much it would cost. They gave me an estimate of $613. I asked if the invoice balance of $279 which they had already sent me would be applied to that cost because the problem was never fixed. They stated that it would not. I then told them I was going to get another estimate. The next company that showed up stated "Not sure what the other company even did. We put a new tub spout on and secured the valve. The diverter on the valve works great you don’t need one on the tub spout. There was nothing holding the valve secure in the wall so we added some 2x4s to secure it."

            Kennard-Pace Company, Inc. Response

            03/21/2022

            On 11/2/2021 we received a work order to check the shower valve at **** ******** *** ** and check the heating at **** ******** *** **. At that time, we could not find the diverter stem that was needed to repair the shower valve. We installed a diverter spout instead. When we left, it was working fine. This was done on 11/3/2021. Mr **** did call back and said there was a problem. We returned after locating a diverter stem and replaced the diverter stem. The valve was working fine at that time. On 2/15/2022 Mr. **** called to pay another invoice and made the comment that he was not going to pay the $279.00 at that time. Mr. **** called and requested an estimate on replacing the shower valve. We were supposed to go out on 3/4/2022 and did not make it that day. Mr. **** called on 3/7/2022 and was quoted a price over the phone because the plumber remembered the job, thus we did not need to go look at the job again. Based on the company's finding, we agree you do not need the diverter spout and the diverter on the valve. We agree that the diverter on the faucet is working great because we had just replaced the Moen diverter. That is what Mr. **** was billed for as stated on the Invoice # *****. We were not called about securing the faucet. In closing, we did exactly what we were asked to do. That being said, as a good will gesture we are going to credit Mr. ***** accountfor the $279.00, which has not been paid,

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