Business ProfileforCook Siding & Window Company, Inc.

I have been trying to get someone to fix the job I had done 2 years ago I had my back patio done with 2 motorized screens and a standard screen there was problems with communication from the start of the install first off they left my motorized screens with exposed wires instead they were hung up by zip ties I even paid extra for them to get a electrician to come out and install a electrical outlet they should have also made plans to get them to come out and hide the cords they also left the job unfinished as I was suppose to get a locked door on the standard screen and it was left completely open had to wait for them to come back out to put in a door only to have the door with a huge gap and it wouldn’t lock I tried to communicate through email and call them but wasn’t getting anywhere I was also getting a metal grinding sound from the motorized screen tried to contact them didn’t get anywhere also the screen itself would sway as if it wasnt set right once again tried to explain to the installers and the people at cooks still nothing and now 2 years later I now have screens that are literally ripping out of the frame and the frame itself gets stuck and won’t go up and down I finally got one of cooks to come out to look at he tried to blame my structure settling as to why the frame won’t go up and down saying it’s normal but it has been screwed up since they installed it they said they can’t do anything about the exposed wires other then use zip ties they said they would come out to fix the screens that was 3 months ago and I’m still waiting to hear back from cooks fix the entire job because honestly it honestly how messed up my screens are they really need to redo the entire job or refund me my money either way something needs to be done I’m just worried I’m going to look at back and there’s going to be no screens out there from them blowing away this has been a nightmare and something should have been done from day 1 of me telling them something wasn’t right