BBB Accredited Business since
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This business offers landscaping equipment and supplies, lawn and garden equipment and supplies, lawn mowers, mulches, top soil and much more.
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A BBB Accredited Business since
BBB has determined that Specialized Saw & Mower, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Specialized Saw & Mower, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Roanoke County Business Lic.
Phone Number: (540) 772-7587
Type of Entity
Business ManagementMr. Robert J. King, President
LAWN & GARDEN EQUIPMENT & SUPPLIES LAWN MOWERS LANDSCAPING EQUIPMENT & SUPPLIES TOPSOIL MULCHES
Industry TipsAdvance Fee Loan Schemes BBB TIP
3954 W. Main Street
Salem, VA 24153 (540) 380-3901 Directions
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On April 2, 2013, I went to Specialized Saw & Mower, Inc., a company I had done business with before, to purchase a reconditioned weed trimmer similar to the one I had used for many years. I took my trimmer with me in order for the sales person to see what I had used and was interesting in purchasing. A very nice man was showing me a reconditioned trimmer with features that I wanted. We were discussing the price when another sales person approached us and started telling me about the Stihl Trimmer. Among the things he mentioned were that the Stihl was the leading trimmer with a two-year warranty and was on sale. He said the Stihl would cost about $30 more than the reconditioned trimmer I was considering, which I believe was priced at $125. By this time, the first salesman had walked away. Another salesman said he did not thing I would be satisfied with the Stihl. But I decided to purchase the Stihl with some hesitation. When everything I needed to operate the trimmer, the total bill was $193.41, which I paid that day with my bank card. The feature that concerned me was the mowing head which had two cords for cutting. Since I purchased this trimmer, I have used it twice for about ten minutes each time. The cord on one side breaks if you hit the wire on a fence or the post on the mailbox--anything but a blade of grass or a weed. I took the trimmer back to Specialized Saw at least three times to see if I was doing something wrong. But they told me nothing was wrong with the trimmer and gave me some suggestions for how best to use it. Unfortunately, when I tried the trimmer outside in my yard, the same problem existed for me. Now when I need to pull weeds, I get on my knees and pull by hand. The store is approximately ten miles from my home, so I talked with them by phone. They offered me $25 on a trade for another trimmer. They also said they could put on a single trimmer head at my expense. I take responsibility for letting someone change my mind about something other than what I intended to purchase. But I believe the salesman who interrupted my dealings with the first salesman acted in a disrespectful and unprofessional manner.
Desired Settlement: Replace the head with a single trimmer at no expense to me.
Business Response: The owner, Mr. King states if the consumer will come in or call him he will be glad to address her issues. If he is not available please ask for his General Manager *****.
Consumer Response: Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ******Read comment on subject line.Thank you for your help.
Consumer Response: Last Tuesday, August 20, 2013, I took my Stihl Trimmer out to Specialized Saw & Mower to see what could be done to resolve my complaint. I spoke with Mr. King, and he said that my money would be returned if that was what I wanted. But I did not feel this was exactly right because I was the one who made the final decision to buy the Stihl, even though I thought the salesman put too much pressure on me to purchase it.I asked them to replace the double cutting head with two strings with a single head with only one string. Unfortunately, a single head with one string is not available. Mr. King said he had tried several companies and could not find one. If only one string is threaded on the double head, it would take twice as much string to do a job. He suggested that I try the trimmer blades that can be installed and take the string off. This is what I decided to do. This was done at no charge to me.I have used the trimmer with the blades twice, and I do like it much better than the string. I do need more practice to get better control of the trimmer. But, at this point, this seems to be the only reasonable solution.