BBB Accredited Business since

Northwest True Value Hardware

Additional Locations

Phone: (540) 362-1868 View Additional Phone Numbers 2303 Williamson Rd., NE, Roanoke, VA 24012

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This company offers hardware, paint supplies, plumbing supplies, housewares, electrical supplies, and lawn and garden supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Northwest True Value Hardware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Northwest True Value Hardware include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Northwest True Value Hardware
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 15, 1973 Business started: 01/15/1947 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Sole Proprietorship

Business Management
Mr. Lee Overstreet, Vice President Mr. Walter Vance, President Mr. Bobby Humphreys, Manager Mr. Jordan Karnes, Manager Manager Manager Manager Mr. Charles Overstreet, Secretary/Treasurer
Contact Information
Principal: Mr. Lee Overstreet, Vice President
Principal: Mr. Walter Vance, President
Business Category


Alternate Business Names
Northwest Hardware True Value Hardware
Industry Tips

Additional Locations

  • 1188 Mica Road

    Ridgeway, VA 24148

  • 2113 Washington Ave.

    Vinton, VA 24179 (540) 890-5010

  • 2303 Williamson Rd., NE

    Roanoke, VA 24012 (540) 362-1868 (540) 362-3750

  • 2913 W. Main St.

    Salem, VA 24153 (540) 380-4607

  • 3647 Brambleton Ave.

    Roanoke, VA 24018 (540) 989-5245

  • 3697 Cleburne Boulevard

    Dublin, VA 24084 (540) 674-5100

  • 432 E. Ridgeway St.

    Clifton Forge, VA 24422 (540) 862-5656

  • 7650 Williamson Road

    Roanoke, VA 24019 (540) 777-1230


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Northwest True Value Hardware
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)