BBB Accredited Business Profile

Advance Auto Parts

Advance Auto Parts

(877) 238-2623

Advance Auto Parts

88 years in business
Headquarters
5008 Airport Road, NW
Roanoke, VA 24012
Additional Phone Numbers
  • (540) 561-1135
  • (540) 561-1135
  • (540) 362-4911
  • (540) 561-6813
  • (540) 561-3516
  • (540) 561-3516
  • (540) 561-3516
  • (540) 561-3516
  • (540) 561-3516
  • (540) 561-3516
  • (540) 561-3516
  • (540) 561-3516
  • (540) 561-3516
  • (540) 561-3516
  • (540) 674-0580
  • (540) 561-3513
  • (276) 634-1007
Additional Website Addresses
BBB File Opened: 02/15/1972
Business Started: 01/15/1929
Business Incorporated: 06/17/1929 in VA
Type of Entity
Corporation
Business Management
  • Mr. Mike Cox, Vice President of Asset Protection
  • Mr. Tom Greco, CEO
  • Mr. Scott Kidman, Complaint Customer Care
  • Ms. Allyson Perdue, Assistant to Mike Cox
  • Ms. Laurie Stacy, Manager of Corporate Communications
Contact Information
  • Ms. Lauren Halterman, Assistant to Scott Kidman for complaints
  • Ms. Bethany Montgomery, Customer Care Representative
Business Category
  • Auto Parts & Supplies - New
Alternate Business Names
  • Advance Stores Company, Inc.
  • Advance Auto
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business

A-

Government Action

New Jersey Division of Consumer Affairs v. Advance Stores Company, Inc. d/b/a "Advance Auto"

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On January 17, 2017 Advance Auto Parts entered into a Final Consent Judgment with the Attorney General of the State of New Jersey, New Jersey Division of Consum... Read More

Overview

This company offers automotive aftermarket parts and supplies.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Advance Auto Parts include:

  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Advance Auto Parts

Advance Auto Parts

BBB ACCREDITED SINCE 07/20/2012

Customer Review Rating:

96%

Composite Score: