Business ProfileforWolfe's Roofing

The roof was replaced june 11/21. The payment was $3672, he asked for $1000 cash & balance by cheque. Even before getting a quote it was explained to Mr. Wolfe that the roof on the garage had a sag & we wanted that repaired, as we had 2 other quotes saying it needed new thicker plywood replacing what was there. The house next door had the same problem as these are townhouses, all the same & built at the same time. He also had this included in his quote. When I got home from work (I am ******** daughter) he asked me to show him where the sag was, which I thought was odd as he has been in roofing for years according to his brochure. Anyway he assured me he would take care of it & said he had the plywood in his truck. So I went in & they finished the roof. When they came to the door to ask for payment none of them had face masks on & I was concerned for my senior mom who had just only received her 1st vaccination for covid. Because of that and because he said he was going to take care of the sag, I didn't think I had to inspect the roof while they were here. When I went out to cut the grass I looked at the roof & was very upset to see the sag still there and the shingles on the garage were not laying like the rest of the roof. I emailed him shortly after that & his reply was that another roofer working on the roof said it was structural & that is as good as it gets. He never said anything when he was here & just went ahead & put the new shingles on. He said in the email it would be too costly to fix, but that was not up to him, he should have told us and asked what we wanted to do. They never asked to go in the garage attic to look for the problem & because he never informed us about what was going on, I feel for some reason he wasn't being honest about it. Then several shingles lifted & I emailed him about that. He just said they would fix it, but never heard from him again. He needs to re-do the garage & fix the sag. It is a very small area.