Social Security Employee Impersonation Scam

July 25, 2017


(July 25, 2017) -- The U.S. Office of the Inspector General (OIG) warned the public on July 19 about a new Social Security employee impersonation scheme spreading across the country.


Phone calls are being made from a 323 area code by individuals pretending to be Social Security Administration (SSA) employees. The impersonators tell beneficiaries that they are receiving a cost-of-living increase to their regular payments, and need to confirm full name, date of birth, social security number (SSN) and parents’ names to apply this adjustment. If the imposters are successful in obtaining personal information, they use it to reroute direct deposit checks to their own accounts, as well as change contact information for the victim’s real Society Security account so that they won’t be notified of the updates.


It’s important to remember that the SSA doesn’t often reach out to people over the phone. If they do, it’s usually for for customer service purposes. Real employees will not ask for personal information in this way.


If you become skeptical of a Social Security phone call, please report it to OIG at  1-800-269-0271 or and BBB’s Scam TrackerFurther, if you wish to verify any communications from the SSA before responding, contact the toll-free customer service number at 1-800-772-1213. The hearing impaired may call the TTY line at 1-800-325-0778.