Avoiding Emails That Target Your Bank Account

July 11, 2017

GRAND RAPIDS, MI -- BBB Serving Western Michigan is warning local consumers of scam emails allegedly coming from Chase Bank. Scam emails normally give themselves away simply by having poor grammar or misspellings, but to a Chase Bank customer, this email is difficult to distinguish from the real thing.

Scam email subject matter varies (your password has been “reset," your tax paperwork is "overdue"), but the scammer’s desired goal is for you to click on any links in that email. Malicious links are often embedded, camouflaging themselves behind normal email text, and in the example below, the scammer even provided links to send a "secure message" to Chase, which ironically would've also lead to you getting hacked.

Once you click, the scam is officially set in motion, and any number of things could happen to your computer, Internet network, and in this case your bank account information. Scam emails have been used to hack everyone from businesses to consumers to government entities, so it’s time to start proactively guarding our personal information against these malicious messages.  

Before You Click, Remember This:

  • Do NOT click on any links or attachments.

  • Read the email carefully for signs that it may be fake (for example, misspellings, grammar, generic greetings such as “Dear member” instead of a name, etc.).

  • Be wary of any urgent instructions to take specified action such as “Click on the link or your account will be closed.”

  • Hover your mouse over links without clicking to see if the address is truly from bbb.org. The URL in the text should match the URL that your mouse detects. If the two do not match, it is most likely a scam.

  • Send a copy of the email to phishing@council.bbb.org (Note: This address is only for scams that use the BBB name or logo)

  • Delete the email from your computer completely (be sure to empty your “trash can” or “recycling bin,” as well).

  • Run anti-virus software updates frequently and do a full system scan.

  • Keep a close eye on your bank statements for any unexpected or unexplained transactions.

  • Chase Bank customers can use this page to research malicious emails that have been previously used and to inform Chase Bank of any issues with scam emails or your account.


Consumers should also utilize BBB's Scam Tracker to research and submit information about local scams and scam attempts happening in Michigan. You can also always contact BBB with questions, comments, or concerns.