Consumer Alert - KBC Home Improvement of Kalamazoo

March 07, 2016

BBB is issuing a Consumer Alert regarding KBC Home Improvements of Kalamazoo, which in recent months has been taking money for home improvement projects that are not completed. BBB has received 20 complaints totaling more than $130,000 in deposits paid. Of complaints filed against the company only 2 have been resolved.

Many of the complaints allege that KBC took money from the consumer, and did not complete the work promised. Vendors and installers attempted to file complaints as well, but those are outside of BBB complaint guidelines. BBB has been in contact with KBC. Initially the company claimed a medical issue was responsible for the problems, and stated they would work to resolve the complaints. Recently the company said it was attempting to work through the complaints on a case by case basis. 

The following consumer complaints are representative of other complaints BBB has received regarding this issue:

  • “We contracted for new roof, shingles, and two picture windows, and a small roof over the entry way. Only 3 men showed up to work on our house (at first) then only 2 men remained working the remainder of their time, before leaving unfinished work… They left damage to our property, and we figure they ran off with about $30,000 dollars of our money!”
  • “I hired KBC 4 months ago in good faith and paid for my new roof in full. KBC has taken my money and does not even give me the courtesy to give schedule an installation date or return my calls.”
  • “We have not gotten the work done as promised and the company does not return our phone calls…We signed a contract with KBC Home Improvement to transform our bathroom tub/shower into a walk in shower. We gave them a check for $2,700 on that day, which was 1/2 of the total amount to be charged.”

The Michigan Consumer Protection Act is designed to protect consumers from businesses “representing or implying that the subject of a consumer transaction will be provided promptly, or at a specified time, or within a reasonable time, if the merchant knows or has reason to know it will not be so provided.”

If you have had a similar experience, BBB recommends submitting a complaint on our website, and contacting the State of Michigan's Department of Licensing and Regulatory Affairs via

March 9, 2016 (UPDATE) Click to read the Council of Better Business Bureau's offical statement