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Find a Location

Scentmatchers.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Scentmatchers.com

      9892 Alba Hwy Elmira, MI 49730-9165

      BBB Accredited Business
    • Scentmatchers.com

      PO Box 1550 Gaylord, MI 49734-5550

      BBB Accredited Business
    • Scentmatchers.com

      10417 Fribourg Dr Reed City, MI 49677-8271

      BBB Accredited Business

    Business ProfileforScentmatchers.com

    Wholesale Perfume
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Mr. Adam Schultz also owns Scentcrafters.com and Forest Glory and separate reports are available for those companies.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.73/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/28/2014

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Scentmatchers.com states they offer wholesale perfume 

    Products & Services

    This company reproduces discontinued perfume & cologne.

    Business Details

    This is a multi-location business.

    Find a Location

    Scentmatchers.com has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Scentmatchers.com

        9892 Alba Hwy Elmira, MI 49730-9165

        BBB Accredited Business
      • Scentmatchers.com

        PO Box 1550 Gaylord, MI 49734-5550

        BBB Accredited Business
      • Scentmatchers.com

        10417 Fribourg Dr Reed City, MI 49677-8271

        BBB Accredited Business
      Location of This Business
      9892 Alba Hwy, Elmira, MI 49730-9165
      BBB File Opened:
      9/1/2008
      Years in Business:
      15
      Business Started:
      9/1/2008
      Business Incorporated:
      2/21/2007
      Accredited Since:
      4/28/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Brilliant Enterprises LLC
      • Fragrance Revival
      • Scentmatchers, LLC
      Related Businesses
      Contact Information

      Principal

      • Mr. Adam L. Schultz, President

      Customer Contact

      • Mr. Adam L. Schultz, President
      • Mrs. Angela Schultz, Production Manager
      • Marilyn Ansaldo-Amador, Customer Service Manager
      Additional Contact Information

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/01/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I placed an order on November 6, 2023. I finally received the order, and the formula of the scent had been changed from previous orders. The scent was not anything like I had previously ordered.I communicated with the company by email on November 28, and received a response on November ******************************************************************************* After several other emails and still not receiving the corrected order, I requested a refund of $83.19 on January 17. On January 18 I received an email response that they had issued a refund and cancelled the order. After waiting 2 weeks for a refund, I think the company never intended to send me a corrected order OR issue a refund. Since 30 days had passed since my original order. I have no recourse through my credit card company.Please help!,
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Debi L

      1 star

      02/16/2024

      Horrible company that makes a subpar product that is supposed to smell similar to an original formulation and it doesn't. When the company contacts them to ask for removal they disrespect them and name call. They are horrible and not recommended.

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