Customer ReviewsforVanderHyde Mechanical, Inc.

Contacted them for plumbing - have used them before. Technician went to the wrong door - charged me ****** for and completed no work. ****** (office manager) said that she KNOWS (without even talking to technician but because theyve been in business for 35 years) that he went to the right door - considering that there are 4 doors and she did not herself observe him going to any door. Poor customer ********************** - money trap considering they can say theyre on scene but really arent - use caution.

We had a backup only a few weeks after having our septic tanks pumped. I called VanderHyde thinking there might be a blockage in our main line. VanderHyde charged $571 to snake the main line without doing anything to diagnose the issue or investigate the symptoms. This was the cheapest of their options. Big surprise...he snaked it and the issue persisted. ****, $571 just disappeared. It would have been more productive for me to use that money as toilet paper. VanderHyde's cheapest package to use a camera was $1,000+. So, you have to pay for VenderHyde's most expensive service in order for them to take basic steps to identify the issue? On top of this, the VanderHyde employee would not stop asking questions about the condition and age of my water heater. Water is backing up into my house and you're trying to upsell water heater service. Read the room a bit...I feel really dumb now, but it's an exploitative business practice. I will never use VanderHyde again. For any reason. Turns out, it was an issue with our drain field. I called ***** and they were knowledgable, helpful, and reasonable. They were able to use the right equipment to identify the issue and were very reasonably priced.

From my experience, if you are interested in heat pump water heater installation, do not bother getting a quote from VanderHeide. While their website contains much information on heat pumps and heat pump water heaters, the staff that came to give a quote were argumentative, dismissive and aren't current on reliability or products. They will charge you $99 to do the quote. I have not received the detailed quote I was expecting (the apprentice showed me on his tablet a lump sum of good, better and best and asked if my e-mail was correct) so I could review in detail what appeared to be terribly high lump sum estimates. (They were out a week and a half ago) I was also expecting a receipt for the "quote". I would suggest VanderHeide either scrub the heat pump information from their website, or state clearly they do not install these products or provide their staff with information on the pros (and cons) of the products and what may be good options for the homeowner. Otherwise, they waste their valuable time and yours.

Vanerhyde practices price gouging and has unqualified technicians! Had problem with heater in February. Vanderhyde sent 2 techs who said I needed a new heat sensor and installed a generic part. They also said the problem is being caused by clogged heat vents. They chaged $200 for heat sensor part and $200 installtion. Then they had over a $500 for vents which they quoted approx $200. I called and complained on the charges and they reduced bill to $600 total. It's December and I have the problem agian. Vanderhyde came out and daignosed for over an hour. He came back with an $1,800 estimate for a bunch of service I did not need. I asked what would it cost to just get working agian. He would have to replace the heat sensor again. He quoted over $200 to install and $300 for the manufacture heat sensor because the one they installed was generic. He also said the technician in Februay was new and should not have installed this one. I said I was asking for another opinion and paid the $100 service call. I called Hendricks H&C. Technician diagnosed and worked for half hour. Heater is working and all I was charged was a service call fee of $110. The flame sensor simply needed cleaning. He noticed the gas pressure was a little high which may be the cause of the sensor caboning up. I asked if I needed a new sensor what eould he quote. He could install for $40 and manufacturer part is $45. $45 vs $300 is a 500% markup on parts!! That is price gouging! I doubt I really needed a new sensor in February!! I bet it could have just been cleaned!! I know for a fact I did not need my vents pulled apart because they did not pull any debrie from the vents! I gave $700 to Vanderhyde to work on a furnace that still did not work. I could have called Hendricks back in February and only spent $110. Vanderhyde self promotes itself as a "Christain" business, I do not think price gouging and selling unneeded services is business behavior Jesus would approve of!!

Would not use this company ever again! Installed a Generator for me, when I had trouble it took them a month to come out! Now Im waiting for a part to hopefully fix it. I called the office and they have no information ! WTF!!!!

Would NOT recommend. They had our order and our money for 8 months. After multiple delays, THEY cancelled our generator order because we had the audacity to complain about the multiple delays - WOW, that's all I can say.